Hattie Gilbert
U of R Cardiology
Rochester,NY
1
Certification
6
years of professional experience
Compassionate and dependable healthcare professional dedicated to providing safe, respectful, and patient-centered care. Skilled at communicating with patients, families, and healthcare team members while maintaining professionalism, confidentiality, and attention to detail. Able to work effectively in fast-paced environments, prioritize patient needs, follow healthcare procedures, and provide support with empathy and patience. Committed to promoting positive patient experiences and contributing to a high-quality healthcare environment.
Work History
Access Associate
7 Months- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Managed patient scheduling and appointment reminders to optimize clinic workflow.
- Ensured accurate medical record maintenance in compliance with healthcare regulations.
- Advocated for patients' needs, resolving issues promptly to ensure high satisfaction levels.
Customer Expert
2 Years- Resolved customer inquiries through effective communication and problem-solving techniques.
- Educated customers on products, services, and promotions to enhance satisfaction and loyalty.
- Managed accounts receivable, tracking outstanding payments and resolving discrepancies efficiently.
- Processed billing statements ensuring accuracy and compliance with company policies.
Caregiver
3 Years 1 Month- Provided compassionate care and support to individuals with diverse needs.
- Assisted with daily living activities, enhancing client comfort and independence.
- Provided dressing guidance, grooming assistance, meal preparation, and medication reminders to promote client independence and health.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Education
Medical Office Assistant Internship - Medical Secretary
High school diploma or GED
Certification
- Driver's License
- Certified Medical Assistant
Timeline
Access Associate
U of R Cardiology
01.2026 - CurrentRead More
Customer Expert
T-Mobile
01.2024 - 01.2026Read More
Caregiver
Home Stead
12.2020 - 01.2024Read More
Rochester Educational Opportunity Center
Medical Office Assistant Internship from Medical Secretary
Read More
Edison
High school diploma or GED
Read More