Hattie Simmons
Everton,AR
Summary
Talented hard worker skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Offers strong communication skills and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and help business succeed.
Overview
5
5
years of professional experience
Work History
Clinic Office Coordinator
North Arkansas Regional Medical Center
09.2023 - Current
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Used electronic systems to enter provider orders and retrieve test results.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff (10+) processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective pharmacy management.
Receptionist
North Arkansas Regional Medical Center
08.2022 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed over 25 customer calls per day
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Screener
North Arkansas Regional Medical Center
10.2020 - 08.2022
- Maintained efficient patient flows by preparing rooms with clean, sanitized surface and well-stocked supplies
- Supported patients with advanced mobility and personal hygiene needs
- Kept clients safe by monitoring environments and behaviors to quickly intervene in concerning situations.
Cashier
Dairy Queen
02.2020 - 10.2020
- Balanced cash drawer at beginning and end of each shift
- Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
- Took orders and processed payments by operating touch screen terminals
- Took orders and resolved complaints using effective customer communication skills
- Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy
- Delivered orders promptly by assisting kitchen staff
- Met all customer needs with fast, friendly and knowledgeable service.
Cashier
Harps Food and Grocery
01.2019 - 02.2020
- Provided information to customers on products or services
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Engaged with customers while completing cash register transactions
- Trained new retail team members in customer service and company policies
- Stocked store shelves and end-caps with merchandise during down times
- Kept customers happy by quickly processing payments and bagging purchases.
Education
High School Diploma -
Valley Springs High School
Valley Springs, AR05.2020
Skills
- Time management
- Cash register operation
- Coordination
- Analytical thinking
- Microsoft Word
- Multitasking
- 10 Key
- Phone Skills
- Public speaking
- Patient Scheduling Expertise
- Staff Supervision Experience
- Medical Terminology Proficiency
- HIPAA Compliance Understanding
- Insurance Verification Knowledge
- Medical Billing Familiarity
Timeline
Clinic Office Coordinator
North Arkansas Regional Medical Center
09.2023 - Current
Receptionist
North Arkansas Regional Medical Center
08.2022 - 09.2023
Screener
North Arkansas Regional Medical Center
10.2020 - 08.2022
Cashier
Dairy Queen
02.2020 - 10.2020
Cashier
Harps Food and Grocery
01.2019 - 02.2020
High School Diploma -
Valley Springs High School