Talented hard worker skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Offers strong communication skills and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and help business succeed.
Overview
5
5
years of professional experience
Work History
Clinic Office Coordinator
North Arkansas Regional Medical Center
2023.09 - Current
Processed forms required for insurance approvals for scheduled procedures and office visits.
Used electronic systems to enter provider orders and retrieve test results.
Facilitated new patient prescriptions, refills and prescription pre-authorizations.
Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Monitored and inspected staff (10+) processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Developed policies and procedures for effective pharmacy management.
Receptionist
North Arkansas Regional Medical Center
2022.08 - 2023.09
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Managed over 25 customer calls per day
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Screener
North Arkansas Regional Medical Center
2020.10 - 2022.08
Maintained efficient patient flows by preparing rooms with clean, sanitized surface and well-stocked supplies
Supported patients with advanced mobility and personal hygiene needs
Kept clients safe by monitoring environments and behaviors to quickly intervene in concerning situations.
Cashier
Dairy Queen
2020.02 - 2020.10
Balanced cash drawer at beginning and end of each shift
Managed orders from start to finish, inspecting final products to verify quality and bagging items for customers
Took orders and processed payments by operating touch screen terminals
Took orders and resolved complaints using effective customer communication skills
Maintained customer satisfaction by relaying orders to kitchen staff with high accuracy
Delivered orders promptly by assisting kitchen staff
Met all customer needs with fast, friendly and knowledgeable service.
Cashier
Harps Food and Grocery
2019.01 - 2020.02
Provided information to customers on products or services
Maintained clean, organized, and well-stocked checkout areas
Balanced cash drawer at beginning and end of each shift
Engaged with customers while completing cash register transactions
Trained new retail team members in customer service and company policies
Stocked store shelves and end-caps with merchandise during down times
Kept customers happy by quickly processing payments and bagging purchases.
Education
High School Diploma -
Valley Springs High School
Valley Springs, AR
05.2020
Skills
Time management
Cash register operation
Coordination
Analytical thinking
Microsoft Word
Multitasking
10 Key
Phone Skills
Public speaking
Patient Scheduling Expertise
Staff Supervision Experience
Medical Terminology Proficiency
HIPAA Compliance Understanding
Insurance Verification Knowledge
Medical Billing Familiarity
Timeline
Clinic Office Coordinator
North Arkansas Regional Medical Center
2023.09 - Current
Receptionist
North Arkansas Regional Medical Center
2022.08 - 2023.09
Screener
North Arkansas Regional Medical Center
2020.10 - 2022.08
Cashier
Dairy Queen
2020.02 - 2020.10
Cashier
Harps Food and Grocery
2019.01 - 2020.02
High School Diploma -
Valley Springs High School
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