Teresa Fernandez
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Clinic Office Coordinator
Mi Spine Joint & Joint Care / Restore Spine & Joint
Prosper, TX
07.2023 - Current
- trained new staff.
- Delegated tasks to each staff member and oversaw task completion, offering assistance to promote success.
- Monitored inventory levels of supplies and equipment, ordering additional items as needed.
- Supervised medical staff in providing quality patient care services and ensured adherence to safety protocols.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered incoming calls per shift to assist with customer questions and concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Lead Administrator Assistant
Texas Pain Network - TPN
Plano, TX
09.2022 - 07.2023
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Collaborated with other departments on special projects as needed.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented front desk strategies to improve efficiency within the organization.
- Maintained positive working relationship with fellow staff and management.
- Managed daily administrative tasks, such as scheduling meetings and responding to emails.
- Maintained accurate inventories of supplies, equipment, and materials.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Sales Floor Supervisor
Kroger Supermarket
Dallas, TX
06.2021 - 05.2022
- Counted and balanced registers.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated tasks to maintain efficient workflow.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Suggested additional items to every customer to increase sales.
Education
High School Diploma -
Uplift North Hills Preparatory
Irving, TX05.2020
Some College (No Degree) - Associates in Applied Science
Brookhaven College
Farmers Branch, TXSkills
- Cash Handling
- Complaint Resolution
- File Management
- Customer Service
- Administrative Support
- Fluent in English and Spanish
- Team Supervision
- Time Management
- Listening Skills
- Conflict Management
- Training and Mentoring
Languages
- English
- Spanish
References
- Angeline Fernandez, (214) 470-8497, 7504 San Jacinto Pl, Plano, TX, 75024, Texas Pain Network-TPN
- Louise Mekhail, (214) 499-1535, 2100 Hedgcoxe Rd. Suite 110, Plano, TX, 75024, Texas Pain Network - FKA Image Restoration
- Vincent Hernadez, (214) 498-2788, 4241 Capitol Ave, Dallas, TX, 75214, Kroger Supermarket
Languages
English
Professional
Spanish
Professional
Timeline
Clinic Office Coordinator
Mi Spine Joint & Joint Care / Restore Spine & Joint
07.2023 - Current
Lead Administrator Assistant
Texas Pain Network - TPN
09.2022 - 07.2023
Sales Floor Supervisor
Kroger Supermarket
06.2021 - 05.2022
High School Diploma -
Uplift North Hills Preparatory
Some College (No Degree) - Associates in Applied Science
Brookhaven College
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