Hattie Thomas
Summary
Enthusiastic and motivated individual. Team player works well both independently and within team. Great problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Home Depot
Hawthorne, CA
03.2019 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and efficiently.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier Team Lead (seasonal)
Ross Dress For Less
Hawthorne, CA
11.2022 - 01.2023
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Alain Leroy Locke College Preparatory Academy
Los Angeles, CA06.2007
Skills
- Safe Work Practices
- Team Management
- Goals and Performance
- Overstock Strategy
Timeline
Cashier Team Lead (seasonal)
Ross Dress For Less
11.2022 - 01.2023
Customer Service Associate
Home Depot
03.2019 - 07.2023
High School Diploma -
Alain Leroy Locke College Preparatory Academy