Hattie Kendall
Antrim,NH
Summary
Compassionate human services professional with a background in criminal justice and psychology, experienced in working with children, families, and vulnerable populations. Skilled in assessment, documentation, crisis communication, confidentiality, and collaboration with multidisciplinary teams. Committed to child safety, family preservation, and ethical decision-making.
Overview
10
10
years of professional experience
Work History
Patient Financial Services Representative
Monadnock Community Hospital
Peterborough, New Hampshire
11.2024 - Current
- Work directly with individuals and families during stressful situations to explain complex processes and available assistance options.
- Maintain strict confidentiality while handling sensitive personal and financial information in compliance with HIPAA and regulatory standards.
- Conduct detailed documentation and account reviews to ensure accuracy and compliance.
- Collaborated with internal departments and professionals to resolve discrepancies, and coordinate services efficiently.
- Utilize strong communication and problem-solving skills to develop realistic, solution-focused plans tailored to individual circumstances.
- Respond to high-volume calls and inquiries while maintaining professionalism, empathy, and sound judgment.
Golf Pro Shop Assistant
Crotched Mountain Golf Course
Francestown, New Hampshire
05.2016 - Current
- Provided consistent customer service while managing transactions, reservations, and daily operations.
- Trained and supported new staff, demonstrating leadership and mentorship skills.
- Addressed guest concerns professionally, and resolved issues promptly.
- Maintained accountability, organization, and attention to detail in a fast-paced environment.
Cheerleading Coach
Northern Lights Athletics
Keene, New Hampshire
06.2021 - 05.2025
- Supervised and worked directly with children and adolescents, ensuring their safety and well-being during practices and performances.
- Implemented and enforced safety protocols to prevent injury, and respond appropriately to incidents.
- Built positive, supportive relationships with youth and families to promote trust, structure, and accountability.
- Communicated regularly with parents, guardians, and caregivers regarding expectations, progress, and concerns.
- Managed group dynamics, behavioral challenges, and high-energy environments while maintaining control and professionalism.
- Served as a positive role model, mentor, and leader to youth participants.
Ticket Seller
Crotched Mountain Ski Area
Bennington, New Hampshire
12.2015 - 11.2024
- Interacted with the public in a high-volume setting, providing clear information and assistance.
- Managed transactions accurately while maintaining professionalism and efficiency.
- Responded to customer questions and concerns in person, by phone, and via email.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL05-2022
Skills
- Child & Family Engagement
- Case Documentation & Recordkeeping
- Confidentiality & Regulatory Compliance
- Crisis Communication & De-escalation
- Assessment & Problem Solving
- Solution-Focused Planning
- Collaboration with Multidisciplinary Teams
- Time Management & Organization
- Professional Boundaries & Ethics
Timeline
Patient Financial Services Representative
Monadnock Community Hospital
11.2024 - Current
Cheerleading Coach
Northern Lights Athletics
06.2021 - 05.2025
Golf Pro Shop Assistant
Crotched Mountain Golf Course
05.2016 - Current
Ticket Seller
Crotched Mountain Ski Area
12.2015 - 11.2024
Bachelor of Arts - Criminal Justice
Saint Leo University