Havangli Wells
Conroe
Summary
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Highland Woods Health
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Cashier
HEB Grocery Store
08.2020 - 11.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
Chick-fil-A
01.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
No Degree - Nursing
Lone Star College
Montgomery, TX05-2027
High School Diploma -
Oak Ridge High School
Conroe, TX05-2023
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Reminder calls
Certification
Occupational Safety and Health Administration (OSHA)
Timeline
Medical Receptionist
Highland Woods Health
12.2024 - Current
Cashier
HEB Grocery Store
08.2020 - 11.2024
Cashier
Chick-fil-A
01.2019 - 12.2019
No Degree - Nursing
Lone Star College
High School Diploma -
Oak Ridge High School
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