Havanna Thompson
Dallas,TX
Summary
Dynamic Customer Service Representative with a proven track record at Mrs. Fields, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint management and training initiatives, contributing to increased loyalty and retention. Skilled in data entry and call center operations, consistently delivering exceptional service in high-pressure environments. Cent kire euenos Derisere septaise in aceivelisives, pience in call
solving, and data entry. Proficient in insurance billing, claims processing, and prior authoription recessing: Supsistently exceeded performance metrics and
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mrs. Fields
2024.10 - 2025.03
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Mr. Rooter
2022.02 - 2024.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Lake Highlands High School
Dallas, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center operations
Languages
English
Full Professional
Timeline
Customer Service Representative
Mrs. Fields
2024.10 - 2025.03
Customer Service Representative
Mr. Rooter
2022.02 - 2024.08
Lake Highlands High School