Haven Ayres
Atlanta,GA
Summary
Dynamic and results-driven professional with extensive experience in the restaurant and entertainment industries, excelling in client service and prompt results. Proven track record in training staff and enforcing policies, leading to enhanced operational efficiency and customer satisfaction. Skilled in accomplishing tasks thoroughly, fostering a vibrant and engaging environment, and having an infectious attitude.
Overview
10
10
years of professional experience
Work History
Shift Leader
Sabaraba's
08.2024 - 05.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- In charge of making week to week schedules.
Trivia Host
Team Trivia
03.2017 - 05.2025
- Developed and maintained successful relationships with customers who have continued to come to shows for 5+ years.
- Managed digital assets and resources for business, promotional, and routine use.
- Wrote scripts for shows to guarantee customers would have a positive experience and improve my own performance.
Production Assistant
Crazy Legs Productions
01.2016 - 10.2024
- Completed wide range of tasks in diverse filming areas to support operations.
- Had to solve varied problems that would arise day to day with different departments.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays.
- Hands on with actors/extras tasked with keeping their experience working with us nothing but positive.
Bar Manager
Genki Sushi
09.2015 - 08.2024
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands. Made orders to vendors to replenish.
- Assisted servers with customer complaints to ensure a positive experience.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Arts - Film And Television Production
Western Carolina University
Cullowhee, NC05-2015
Skills
- Over a decade in direct customer service
- Policy enforcement
- Staff training and development
- Schedule dissemination to large groups
- Goal oriented
- Complaint resolution
- Upselling and cross selling
- Account updating
- Shipping and receiving
- Proficient in Microsoft Office
- CVS Interacting with Customers Certification May 2025
- Avid Media Composer Professional Certification August 2017
Timeline
Shift Leader
Sabaraba's
08.2024 - 05.2025
Trivia Host
Team Trivia
03.2017 - 05.2025
Production Assistant
Crazy Legs Productions
01.2016 - 10.2024
Bar Manager
Genki Sushi
09.2015 - 08.2024
Bachelor of Arts - Film And Television Production
Western Carolina University
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