Haven Burgess
Tucson,AZ
Summary
Highly motivated and customer-focused Sales Associate and receptionist with a proven track record of exceeding sales targets. Strong communication and interpersonal skills enable me to build and maintain positive relationships with clients. Seeking a position where I can utilize my sales expertise to drive revenue growth and contribute to the success of the team. Passionate about promoting salon services, maintaining a positive atmosphere, and supporting team efficiency to ensure smooth daily operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Pretty Little Winks
05.2024 - 08.2024
- Managed front desk operations, ensuring smooth visitor check-ins and inquiries.
- Coordinated appointment scheduling, optimizing daily office workflow and resource allocation.
- Handled incoming calls, directing inquiries to appropriate departments for efficient communication.
- Maintained organized lash tiles and setting up supplies for artists.
Sales Associate
Celebrity Tanning
05.2021 - 08.2024
- Demonstrated exceptional customer service skills by effectively listening to customers' needs and recommending appropriate products.
- Developed and maintained strong relationships with key clients.
- Implemented innovative sales strategies, such as upselling and cross-selling techniques.
- Cleaned beds and spray tan booths
- Set up memberships catered and personalized for each prospect.
Sales Associate
Club Pilates
08.2021 - 08.2022
- Developed and maintained strong relationships with customers.
- Proactively approached potential customers and utilized persuasive sales techniques to drive monthly sales revenue by 15%.
- Assisted in visual merchandising and product placement, ensuring an appealing and organized sales floor environment.
- Collaborated with cross-functional teams to resolve customer issues and provide exceptional service, resulting in a customer satisfaction rate of 95%.
Server
Playa Bowls
04.2019 - 05.2021
- Demonstrated exceptional customer service skills by promptly greeting and seating guests, taking accurate orders, and providing timely food and beverage service.
- Collaborated with team members to ensure smooth and efficient operations, effectively multitasking between taking orders, serving food, and maintaining cleanliness of the dining area.
- Developed strong product knowledge, consistently recommending and upselling menu items, resulting in increased customer satisfaction and revenue.
- Resolved customer complaints and issues in a professional and courteous manner, going above and beyond to ensure a positive dining experience for all patrons.
Education
Bachelor of Science - Criminal Justice Studies
University of Arizona
Tucson, AZ05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Staff management
Languages
English
Native or Bilingual
Timeline
Receptionist
Pretty Little Winks
05.2024 - 08.2024
Sales Associate
Club Pilates
08.2021 - 08.2022
Sales Associate
Celebrity Tanning
05.2021 - 08.2024
Server
Playa Bowls
04.2019 - 05.2021
Bachelor of Science - Criminal Justice Studies
University of Arizona