Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Traveling Field Service Liaison
Physicians Toxicology
Cookeville, TN
04.2023 - Current
Coordinated communications between teams to ensure accurate information was shared in a timely manner.
Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
Created reports to monitor progress on projects and initiatives.
Identified opportunities for improvement in processes and procedures related to liaison activities.
Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
Collaborated with senior management to identify areas of improvement within existing systems or strategies.
Specimen Collector
Physicians Toxicology
Cookeville, TN
04.2023 - Current
Collected and labeled specimens according to established protocols.
Verified patient information accuracy on specimen labels.
Ensured that all collected specimens were stored properly and securely.
Maintained up-to-date records of specimen collection activities.
Handled hazardous materials following strict safety protocols.
Coordinated with medical personnel regarding specimen collection schedules, policies, and procedures.
Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.
Office Assistant - Remote
East Tennessee Subway, LLC
Knoxville, TN
04.2022 - 04.2023
Answered callers to handle questions or direct to appropriate staff.
Responded to and resolved guest complaints and comments for 115 Subway restaurant locations.
Organized files electronically to improve organizational workflow.
Scheduled meetings and made travel arrangements for the company owners and operations management team.
Maintained excel spreadsheet with current employee contact information for 115 Subway restaurant locations.
Typed, formatted and edited correspondence and other documents.
Sales Associate
Legacy Vacation Homes
Trenton, OH
11.2019 - 05.2022
Helped customers find specific properties, answered questions and offered advice.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Built and maintained relationships with peers and upper management to drive team success.
Used technology resources to assist customers in locating and selecting properties.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Answered incoming telephone calls to provide store, products and services information.
Obtained signatures for financial documents and internal and external invoices.
Lead Waitress
Lakeside Tavern
Knoxville, TN
11.2017 - 11.2018
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Greeted customers, answered questions and recommended specials to increase profits.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Calculated charges, issued table checks and collected payments from customers.
Suggested additional items to customers to increase restaurant sales.
Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
Implemented new POS system and trained staff members on use.
Laboratory Assistant at San Diego County Medical Examiner – Toxicology DepartmentLaboratory Assistant at San Diego County Medical Examiner – Toxicology Department