Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haven Carroll

Cookeville,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Traveling Field Service Liaison

Physicians Toxicology
Cookeville, TN
04.2023 - Current
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
  • Created reports to monitor progress on projects and initiatives.
  • Identified opportunities for improvement in processes and procedures related to liaison activities.
  • Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.

Specimen Collector

Physicians Toxicology
Cookeville, TN
04.2023 - Current
  • Collected and labeled specimens according to established protocols.
  • Verified patient information accuracy on specimen labels.
  • Ensured that all collected specimens were stored properly and securely.
  • Maintained up-to-date records of specimen collection activities.
  • Handled hazardous materials following strict safety protocols.
  • Coordinated with medical personnel regarding specimen collection schedules, policies, and procedures.
  • Prepared necessary paperwork related to specimen collections such as requisitions, manifests, and forms.

Office Assistant - Remote

East Tennessee Subway, LLC
Knoxville, TN
04.2022 - 04.2023
  • Answered callers to handle questions or direct to appropriate staff.
  • Responded to and resolved guest complaints and comments for 115 Subway restaurant locations.
  • Organized files electronically to improve organizational workflow.
  • Scheduled meetings and made travel arrangements for the company owners and operations management team.
  • Maintained excel spreadsheet with current employee contact information for 115 Subway restaurant locations.
  • Typed, formatted and edited correspondence and other documents.

Sales Associate

Legacy Vacation Homes
Trenton, OH
11.2019 - 05.2022
  • Helped customers find specific properties, answered questions and offered advice.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting properties.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Obtained signatures for financial documents and internal and external invoices.

Lead Waitress

Lakeside Tavern
Knoxville, TN
11.2017 - 11.2018
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Calculated charges, issued table checks and collected payments from customers.
  • Suggested additional items to customers to increase restaurant sales.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Implemented new POS system and trained staff members on use.

Education

High School Diploma -

Paul Kelly Volunteer Academy
Knoxville, TN
05.2015

Skills

  • Team player mentality
  • Superb time management
  • Outgoing personality
  • Excellent communication skills
  • Well organized
  • Keeping calm in high volume atmosphere
  • Motivated self-starter
  • Performance Appraisal
  • Microsoft Office proficiency
  • Employee Relations
  • Corrective Action Planning
  • Recordkeeping

Timeline

Traveling Field Service Liaison

Physicians Toxicology
04.2023 - Current

Specimen Collector

Physicians Toxicology
04.2023 - Current

Office Assistant - Remote

East Tennessee Subway, LLC
04.2022 - 04.2023

Sales Associate

Legacy Vacation Homes
11.2019 - 05.2022

Lead Waitress

Lakeside Tavern
11.2017 - 11.2018

High School Diploma -

Paul Kelly Volunteer Academy
Haven Carroll