Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAVEN MILES

Columbus,GA

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Mutual Of Omaha
Omaha, Nebraska
09.2021 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Developed strong relationships with customers by providing personalized assistance and support
  • Answered inbound calls, chats and emails to facilitate customer service
  • Maintained detailed records of customer interactions, transactions and comments for future reference
  • Monitored customer satisfaction levels through surveys and forms
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Provided exceptional customer service to ensure customer satisfaction

Pharmacy Cashier

CVS Pharmacy
Columbus
01.2021 - 09.2021
  • Assisted customers with pickup/drop off prescriptions
  • Obtain medical information and answered questions in regards to medication, dosages, ect.
  • Maintain a professional persona while dealing with difficult clients
  • Accepted payments by credit card, check, ans debit card.

Education

High School Diploma -

Bellevue West
Bellevue
05.2018

Skills

  • Call center experience
  • Product knowledge
  • Call center operations
  • Team development
  • Team collaboration
  • Professional telephone demeanor
  • Call center procedures
  • Complaint handling

Timeline

Customer Service Representative

Mutual Of Omaha
09.2021 - Current

Pharmacy Cashier

CVS Pharmacy
01.2021 - 09.2021

High School Diploma -

Bellevue West
HAVEN MILES