Havyn Husband
Dallas
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry. Excelled in staff management and event coordination, boosting customer satisfaction and sales. Skilled in team training and development, with a knack for outstanding customer service. Proven track record of enhancing operational efficiency and fostering positive customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Bartender
Twin Peaks
06.2019 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Private Bartender
Employer Varies
11.2017 - Current
- Enhanced customer satisfaction by providing personalized beverage recommendations based on individual preferences.
- Managed cash handling procedures accurately while reconciling daily sales reports at the end of each shift.
- Generated repeat business through exceptional customer service and engaging interpersonal skills.
- Upheld strict hygiene standards by consistently sanitizing surfaces, glassware, utensils, and equipment throughout shifts.
- Served high customer volumes during special events, weddings, and private events.
Shift Manager
Twin Peaks
09.2022 - 01.2023
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
Server/Bartender
Logans Roadhouse Grill
11.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Head Hostess
Logans Roadhouse Grill
01.2017 - 11.2017
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
Education
GED -
Springtown High School
Springtown, TX03-2017
Skills
- Staff management
- Team training and development
- Social media marketing
- Event coordination
- Outstanding customer service
- Complex Problem-solving
- Highly reliable
Certification
TABC
Food Handlers
Timeline
Shift Manager
Twin Peaks
09.2022 - 01.2023
Lead Bartender
Twin Peaks
06.2019 - Current
Private Bartender
Employer Varies
11.2017 - Current
Server/Bartender
Logans Roadhouse Grill
11.2017 - 06.2019
Head Hostess
Logans Roadhouse Grill
01.2017 - 11.2017
TABC
Food Handlers
GED -
Springtown High School
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