Havyn West
Billings,MT
Summary
I am a young professional seeking opportunities to put my college degree, experience in the workplace, and desire to help others to good use. Over 10 years of working in the customer service industry has provided me with many valuable skills, and my strong work ethic helps me apply those qualifications.
Overview
10
10
years of professional experience
Work History
Banquet Server/Bartender
The Northern Hotel
Billings, MT
08.2025 - Current
- At the historic Northern Hotel I assist in serving, bartending, setting up, and breaking down events for various events/occasions including fundraisers, weddings, memorials, and more.
- I utilize my fine dining experience/skills to create a high-quality experience for our guests
Barista
City Brew
Billings, MT
08.2025 - 11.2025
- I utilized my customer service skills and barista knowledge to provide friendly, fast service with tasty caffeinated beverages.
- In a fast-paced environment such as city brew, teamwork is essential and I practice those skills daily with my co-workers.
- I loved getting to know the regulars here, not only learning their favorite drink order but getting to know them as people in the community as well!
Merchandiser
ProGro at Home Depot
Billings, MT
05.2025 - 08.2025
- Coordinated product displays and signage to enhance customer engagement and sales.
- Monitored inventory levels and restocked shelves to maintain optimal product availability.
Event Assistant and Orchard Caretaker
Stoneflower Event Venue
Pray, MT
05.2023 - 08.2024
- Here my tasks were very diverse.
- This included helping set up for the events, serving the clients during the events, and breaking down the events.
- With this being a ranch I also helped with maintenance, landscaping, and helping with the horses.
- I was also in charge of taking care of the orchard on site which included planting, watering, and harvesting various fruits and vegetables.
- Stoneflower is a ranch that serves as an event venue that primarily serves weddings.
Customer Service Representative
Follow Yer’ Nose Barbeque
Emigrant, MT
05.2021 - 08.2024
- My duties would differ from day to day; this includes prep, doing dishes, cutting meat and packaging food orders.
- Primary task on most days was to manage the front counter which included being the greeting face of the company, taking orders, handling money, communicating with other staff regarding customers wants and concerns, and stocking and serving drinks.
- Provided fast yet friendly service at this extremely high-volume establishment.
Bartender/ Server
Elemental Kitchen
Livingston, MT
12.2021 - 01.2023
- Here I handled standard restaurant duties including opening the restaurant, taking orders, quality controlling food, bussing, taking payments, and closing duties as I served a high volume of patrons while providing friendly, inviting, and knowledgeable customer service.
Bartender
Pints & Union
New Albany, IN
11.2018 - 08.2019
- At this European style pub, I served modern takes on high end pub food and drinks.
- I had the privilege of gaining valuable knowledge on beer, liquor, and making craft cocktails that would help me provide the best customer service to my guests.
Behavioral Intervention Specialist
Altacare
Bozeman, MT
08.2016 - 01.2017
- Alongside a licensed therapist, I helped children in need of assistance in two schools (Chief Joseph and Monforton middle school) with emotional regulation by teaching coping skills and techniques, as well as providing crisis intervention and support.
Education
Bachelor of Arts - Psychology
Western Kentucky University
Bowling Green, KY12-2013
Additional Information - Research Experience
I participated in 2 years of clinical research, focusing on a conceptual model of Muscle Dysmorphia, a disorder that predominantly affects men and their ability to obtain a positive body image. My classes taught me to apply critical thinking in situations, making it easier to solve difficult problems in everyday life.
Timeline
Banquet Server/Bartender
The Northern Hotel
08.2025 - Current
Barista
City Brew
08.2025 - 11.2025
Merchandiser
ProGro at Home Depot
05.2025 - 08.2025
Event Assistant and Orchard Caretaker
Stoneflower Event Venue
05.2023 - 08.2024
Bartender/ Server
Elemental Kitchen
12.2021 - 01.2023
Customer Service Representative
Follow Yer’ Nose Barbeque
05.2021 - 08.2024
Bartender
Pints & Union
11.2018 - 08.2019
Behavioral Intervention Specialist
Altacare
08.2016 - 01.2017
Bachelor of Arts - Psychology
Western Kentucky University