Summary

Overview

Work history

Education

Skills

Languages

Timeline

Hawa Juvane

New Jersey,USA

Summary

Proactive, customer-orientated professional with over 7 years of experience in Property Casualty, Workman Compensation and Auto insurance underwriting, 2 years in banking customer services, experienced in training and mentoring new members of staff . Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have a proven record of surpassing underwriting targets, worked in busy, pressurized environments where high standards are expected.

Overview

years of professional experience

years of post-secondary education

Work history

Senior Underwriter / Administration Supervisor

Global Alliance Insurance, SA

, Mozambique

2021.01 - 2023.06

Oversee daily duties of direct book Junior Underwriters to ensure that quality standards are being met and proper underwriting, endorsements, renewals and general procedures are being followed;
Risk analysis and underwriting of high risk Property Casualty, Workman Compensation, Automobile Insurance, renewals and new business based on GA guidelines and polices;
Authorization of policy issuance depending on the level of authority;
Develop long term relationships with direct clients;
Ensure 90% Renewals of the direct clients portfolio and 25% of New Business on a monthly basis;
Ensure all new direct business and endorsements are being proper underwrite;
Management and interpretation of work flow of information and reports
Cooperate and collaborate with State filling ,Claims, Credit Control, and Reinsurance department in oder to offer the best service to our clients.
Assist with underwriting audits

Insurance Underwriter

Global Alliance - Insurance, SA Maputo Mozambique

, Mozambique

2016.07 - 2020.01

Risk analysis and underwriting of Property Casualty Workman Compensation, Automobile Insurance, renewals and new business based on GA guidelines and polices;
Develop long term relationships with wholesale brokers, agents and reinsurance partners;
Ensure quality services delivery and portfolio management;
Issuance of normal policies,fronting policies,co-reinsurance,endorsements, amendments cancelation and reinstatement of insurance policies;
Cooperate and collaborate with State filling ,Claims, Credit Control, and Reinsurance department in oder to offer the best service to our clients.
Assist with underwriting audits and provision of general information;
Attending general queries, service delivery, client complaints.

Corporate Client Service Support Officer

Standard Bank Group Mozambique, Maputo

2014.01 - 2016.01

Accounts management, establishing conditions for transactions, inclusion of signatories, cancellation of account signatories, system updates of transactions conditions, account closing
Account opening for new and existing clients, KYC management for all clients (i.e
Corporate / institutions and individual);
Account updates on system, le updates, as per de ned requirements for account opening and maintenance for CIB clients (compliance with internal policies and procedures established by legal and compliance departments);
Provision of information to auditors, confirmation of requested information for auditing purpose
This entails engagement with credit and product counterparties;
Attending general queries, service delivery, client complaints;
Continuous database monitoring of high risk clients.

Client Account Manager

MZN Constructions Lda

, Maputo

2013.05 - 2014.01

Conducting client market research;
Client information management;
Develop plans and proposals for services delivery;
Issuance of contracts for service delivery.

Education

Master's degree - Business Management

Saint Thomas University

Mozambique

2017.02 - 2019.12

CPCU

The Institutes Knowledge Group

Malvern, Pennsylvania, USA

2023.08 -

Certicate of Prociency (COP) Short Term Insurance -

Insurance Institute of Zimbabwe

2022

Bachelor's degree - Public Administration

Business School of São Tomas University. Maputo

2009.02 - 2013.09