Hawa Juvane
New Jersey,USA
Summary
Proactive, customer-orientated professional with over 7 years of experience in Property Casualty, Workman Compensation and Auto insurance underwriting, 2 years in banking customer services, experienced in training and mentoring new members of staff . Always looking to learn new skills, take on extra responsibilities, and grow professionally. Have a proven record of surpassing underwriting targets, worked in busy, pressurized environments where high standards are expected.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Senior Underwriter / Administration Supervisor
Global Alliance Insurance, SA
, Mozambique
01.2021 - 06.2023
- Oversee daily duties of direct book Junior Underwriters to ensure that quality standards are being met and proper underwriting, endorsements, renewals and general procedures are being followed;
- Risk analysis and underwriting of high risk Property Casualty, Workman Compensation, Automobile Insurance, renewals and new business based on GA guidelines and polices;
- Authorization of policy issuance depending on the level of authority;
- Develop long term relationships with direct clients;
- Ensure 90% Renewals of the direct clients portfolio and 25% of New Business on a monthly basis;
- Ensure all new direct business and endorsements are being proper underwrite;
- Management and interpretation of work flow of information and reports
- Cooperate and collaborate with State filling ,Claims, Credit Control, and Reinsurance department in oder to offer the best service to our clients.
- Assist with underwriting audits
Insurance Underwriter
Global Alliance - Insurance, SA Maputo Mozambique
, Mozambique
07.2016 - 01.2020
- Risk analysis and underwriting of Property Casualty Workman Compensation, Automobile Insurance, renewals and new business based on GA guidelines and polices;
- Develop long term relationships with wholesale brokers, agents and reinsurance partners;
- Ensure quality services delivery and portfolio management;
- Issuance of normal policies,fronting policies,co-reinsurance,endorsements, amendments cancelation and reinstatement of insurance policies;
- Cooperate and collaborate with State filling ,Claims, Credit Control, and Reinsurance department in oder to offer the best service to our clients.
- Assist with underwriting audits and provision of general information;
- Attending general queries, service delivery, client complaints.
Corporate Client Service Support Officer
Standard Bank Group Mozambique, Maputo
01.2014 - 01.2016
- Accounts management, establishing conditions for transactions, inclusion of signatories, cancellation of account signatories, system updates of transactions conditions, account closing
- Account opening for new and existing clients, KYC management for all clients (i.e
- Corporate / institutions and individual);
- Account updates on system, le updates, as per de ned requirements for account opening and maintenance for CIB clients (compliance with internal policies and procedures established by legal and compliance departments);
- Provision of information to auditors, confirmation of requested information for auditing purpose
- This entails engagement with credit and product counterparties;
- Attending general queries, service delivery, client complaints;
- Continuous database monitoring of high risk clients.
Client Account Manager
MZN Constructions Lda
, Maputo
05.2013 - 01.2014
- Conducting client market research;
- Client information management;
- Develop plans and proposals for services delivery;
- Issuance of contracts for service delivery.
Education
Master's degree - Business Management
Saint Thomas University
Mozambique 02.2017 - 12.2019
CPCU
The Institutes Knowledge Group
Malvern, Pennsylvania, USA 08.2023 -
Certicate of Prociency (COP) Short Term Insurance -
Insurance Institute of Zimbabwe
2022
Bachelor's degree - Public Administration
Business School of São Tomas University. Maputo
02.2009 - 09.2013
Skills
- Risk management
- Data analysis
- Team negotiation
- Business development
- Performance management
- Policy quoting and pricing
- Policy renewal
- Administrative project management
Languages
English
Fluent
Portuguese
Native
Spanish
Intermediate
French
Elementary
Timeline
CPCU
The Institutes Knowledge Group
08.2023 -
Senior Underwriter / Administration Supervisor
Global Alliance Insurance, SA
01.2021 - 06.2023
Master's degree - Business Management
Saint Thomas University
02.2017 - 12.2019
Insurance Underwriter
Global Alliance - Insurance, SA Maputo Mozambique
07.2016 - 01.2020
Corporate Client Service Support Officer
Standard Bank Group Mozambique, Maputo
01.2014 - 01.2016
Client Account Manager
MZN Constructions Lda
05.2013 - 01.2014
Bachelor's degree - Public Administration
Business School of São Tomas University. Maputo
02.2009 - 09.2013
Certicate of Prociency (COP) Short Term Insurance -
Insurance Institute of Zimbabwe
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