Hawa Sylla
Baltimore,MD
Summary
Bachelor of Science in Healthcare Administration with proven experience in DDA service coordination, compliance oversight, and program management. Adept at navigating regulatory frameworks, including COMAR and HIPAA, while delivering person-centered support to diverse populations. Passionate about leading with integrity, enhancing service delivery, and driving outcomes that promote equity, dignity, and quality of care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Coordinator of Community Services
Optimal Healthcare
Hagerstown, USA
09.2024 - Current
- Oversaw service coordination for individuals with developmental disabilities in accordance with DDA regulations, COMAR, and agency standards
- Developed and implemented individualized, person-centered plans through interdisciplinary collaboration
- Ensured strict compliance with DDA, HIPAA, and internal documentation protocols using Electronic Health Records (EHR)
- Advocated for participant rights and acted as a liaison between families, providers, and state agencies
- Managed caseloads efficiently, met service delivery benchmarks, and contributed to team training and quality improvement initiatives
- Supported program development and maintained up-to-date certifications and regulatory knowledge to guide best practices
Director of Compliance & Program Director
Maryland Medical Day Services
Baltimore, USA
07.2023 - Current
- Oversee facility-wide compliance with healthcare, safety, and licensing regulations
- Develop and refine compliance policies and procedures, conducting internal audits as needed
- Manage employee training and ensure operational orderliness to meet regulatory standards
- Design, implement, and assess patient-centered programs, ensuring they meet organizational goals and comply with regulations
Inspired options
Columbia, USA
05.2022 - 07.2023
- Care and administer medication to individuals with intellectual and developmental disabilities
- Implement activities and document according to Person-Centered Plans (PCPs)
- Collaborate with Residential House Manager on fund management and utilize ICM system for communication and reporting
Practice Manager Intern
Nautical Health Concepts
Baltimore, USA
10.2022 - 06.2023
- Engaged primary care practices to support value-based care and PCMH designations
- Identified practice-specific needs, improving healthcare outcomes
- Drove diversity and inclusion efforts, conducting needs assessments and developing innovative social media training methods
Business Analyst Intern
PFF LLC
Lanham, USA
08.2021 - 12.2021
- Provided help desk support, testing and evaluating issues, and updating documentation
- Generated financial reports and reconciled data across systems
- Contributed to research efforts and assisted in social media content creation
- Developed and implemented HR manual for PFF, LLC, ensuring streamlined operations and compliance
Education
Bachelor of Science - Healthcare Administration
Morgan State University
05.2023
High School Diploma -
Highpoint High School
Baltimore, MD06.2019
Skills
- Project & Program Management
- Training & Development
- Compliance Management
- Leadership
- EHR Documentation & HIPAA Standards
- Person-Centered Planning & Advocacy
- DDA Compliance & Case Management
Certification
- CPR & First Aid
- Certified Medical Technician
Languages
French, Native or Bilingual
Professional Accomplishments
- Project & Program Management
- Training & Development
- Compliance Management
- Leadership
- English
- French
- First Aid/CPR/AED
- Certified Medical Technician (CMT)
- Direct Support Professional (DSP)
- Recognized on the Dean's List and Honor Roll for academic excellence.
- Achieved top sales performance district-wide, demonstrating exceptional sales acumen.
- Awarded the Senatorial Scholarship (SERE) for outstanding academic and leadership achievements.
Timeline
Coordinator of Community Services
Optimal Healthcare
09.2024 - Current
Director of Compliance & Program Director
Maryland Medical Day Services
07.2023 - Current
Practice Manager Intern
Nautical Health Concepts
10.2022 - 06.2023
Inspired options
05.2022 - 07.2023
Business Analyst Intern
PFF LLC
08.2021 - 12.2021
Bachelor of Science - Healthcare Administration
Morgan State University
High School Diploma -
Highpoint High School