Hawi Mideksa
Minneapolis,Minnesota
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Macy's Inc. through exceptional reliability and multilingual communication skills in Amharic, Oromo, and English. Excelled in high-pressure environments, achieving recognition for surpassing cleanliness and service speed standards. Demonstrates patience, composure, and a results-driven approach, significantly improving client interactions and operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Macy's Inc.
07.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service
Prospect Airport Services, INC.
07.2022 - 09.2023
- Assisting customer with disembarkation and providing directions to arriving and transiting customer.
- Helping passenger get to and from their get, baggage claim, and connecting flights.
- Helping passengers complete any required paper work.
Customer Service
Career Strategies Inc
02.2022 - 07.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Cabin Cleaner
US. Aviation
09.2020 - 08.2021
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
Education
Associate of Science - Nursing
Minneapolis College
Minneapolis, MN06.2026
High School Diploma -
Wellstone International High School
Minneapolis, MN06.2021
Skills
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Speaks three language, Amharic, Oromo, and English
Timeline
Customer Service Cashier
Macy's Inc.
07.2023 - 05.2024
Customer Service
Prospect Airport Services, INC.
07.2022 - 09.2023
Customer Service
Career Strategies Inc
02.2022 - 07.2023
Cabin Cleaner
US. Aviation
09.2020 - 08.2021
Associate of Science - Nursing
Minneapolis College
High School Diploma -
Wellstone International High School
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