Hawlae Baldwin
Anderson
Summary
To further my career in the healthcare industry. COMMUNICATION I am a very compassionate and outgoing person. If I see there is a problem I like to come up with a solution. I am at my best when I am dealing with the public. I love problem solving and finding solutions to difficult situations. LEADERSHIP I am not afraid to create new relationships or go the extra mile to help build My career or the company I work for. I helped build New West Medical into the company it is today. I was their very first employee and watched us grow from no patients to over hundreds of thousands of patients throughout the years. I've helped implement new plans and policies for that company. I've been through stressful growing pains and always there to help improve each department as it grows.
Overview
23
23
years of professional experience
Work History
Area Director of Operations
Valley View Healthcare Services and Hospice
Redding, CA
02.2024 - 07.2026
- Streamlined operational processes to enhance patient care efficiency across multiple facilities.
- Directed strategic initiatives to improve service quality and compliance with healthcare regulations.
- Mentored and trained management teams on best practices for hospice service delivery.
- Implemented data-driven decision-making to optimize resource allocation and reduce costs.
Director Of Marketing
Redding Post Acute
Redding, CA
01.2020 - 02.2024
- Developed strong relationships with hospital case managers and hospitalists.
- Developed relationships with local medical facilities, including doctors offices, assisted living facilities, home health agencies.
- Build relationships with new patients coming over from the hospitals.
- Grow and Maintain facility census.
- Responded promptly to client referrals, concerns and questions and implemented appropriate adjustments and solutions.
- Cold called potential customers to generate leads.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
Account Executive/Sales Associate
ACCENTCARE, INC
US
01.2018 - 01.2020
- Established and maintained relationships with referral sources such as: hospitals, skilled nursing facilities, assisted living facilities, physicians and case managers.
- Educated referral sources of clinical programs we offer to help improve patient outcomes and help keep them home.
- Developed new relationships and build new business opportunities.
- Provide education on disease-specific clinical programs.
- Developed strong relationships with clients to grow business networks.
- Attended industry events and conferences to attract potential customers and increase brand awareness.
- Cold called potential customers to generate leads.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
Sales Account Representative/Customer Service
NEW WEST MEDICAL, INC
US
01.2006 - 01.2017
- Worked directly with Providers and hospitals to gain and earn their trust and referrals.
- Helped coordinate patient respiratory and medical supply needs upon discharge.
- Built positive relationships with referral sources.
- Customer service ie, answer phones, patient intake, familiar with many different insurances and their guidelines for medical supply coverage.
- Generated leads and located opportunities for market expansion and business growth.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
Customer Service
SCRIBE, CEP AMERICA, Mercy Medical Center
US
01.2011 - 01.2012
- Scribed Providers exam findings.
- Help the provider stay on task with their patients and time management.
- Proficient in medical terminology.
- Printed out discharge instructions, looked up past medical history on patients.
Receptionist
John And Carlota Nepomuceno Family Practice
01.2004 - 01.2006
Education
Completed Coursework Towards BA - Allied Healthcare
NATIONAL UNIVERSITY
REDDINGundefined
SHASTA COLLEGE
REDDINGSkills
- Data-driven decision making
- Operations management
- Organizational development
- Staff development
Timeline
Area Director of Operations
Valley View Healthcare Services and Hospice
02.2024 - 07.2026
Director Of Marketing
Redding Post Acute
01.2020 - 02.2024
Account Executive/Sales Associate
ACCENTCARE, INC
01.2018 - 01.2020
Customer Service
SCRIBE, CEP AMERICA, Mercy Medical Center
01.2011 - 01.2012
Sales Account Representative/Customer Service
NEW WEST MEDICAL, INC
01.2006 - 01.2017
Receptionist
John And Carlota Nepomuceno Family Practice
01.2004 - 01.2006
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SHASTA COLLEGE
Completed Coursework Towards BA - Allied Healthcare
NATIONAL UNIVERSITY