Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Hayde De La Fuente Danell

Gypsum,CO

Summary

Dynamic professional with a proven track record at Vail Health Hospital, adept in patient education and multitasking. Excelled in enhancing patient satisfaction through efficient check-in processes and effective communication, as a Certified Medical Interpreter. Skilled in problem-solving and training coordination, significantly contributing to team success and operational excellence.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Access Representative II

Vail Health Hospital
Edwards, CO
12.2022 - Current
  • Greeted patients and visitors in a courteous and professional manner.
  • Assisted with scheduling outpatient appointments.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Answered phones promptly in a professional manner.
  • Actively participated in team meetings and training sessions.
  • Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Verified demographics and insurance information to register patients in computer system.

Certified Medical Interpreter

Vvi and Transcultural
Vail, CO
07.2017 - 08.2024
  • Assisted healthcare providers in communicating with patients who spoke a foreign language.
  • Provided interpretation services for medical appointments and surgeries.
  • Interpreted conversations between clinicians and non-English speaking patients.
  • Accurately translated written material such as consent forms and discharge summaries.
  • Ensured that the understanding of both parties was correct by interpreting accurately the verbal messages exchanged during consultations or examinations.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Provided cultural mediation when necessary to assist in bridging any gaps between provider and patient expectations.
  • Researched unfamiliar terms or concepts related to medical terminology when needed.
  • Performed consecutive and simultaneous interpretations at various levels depending on the situation.

Bank Teller

First Bank
Vail, CO
08.2009 - 12.2015
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Education

Some College (No Degree) - Marketing Management And Research

CUCEA
Guadalajara , Jalisco Mexico

Skills

  • Training Coordination
  • Patient Education
  • Multitasking and Organization
  • Problem-Solving
  • Patient identity verification
  • Patient check-in

Affiliations

  • Hiking
  • Biking
  • Swimming
  • Dancing
  • Family time

Languages

English
Professional
Spanish
Professional

Accomplishments

  • I was nominated for the "Elevate Award" Twice in 2024
  • I was recognized at Shaw Cancer Center for fellow peers for my work as an Interpreter

Certification

  • Mental Health Ally Certificate

Timeline

Patient Access Representative II

Vail Health Hospital
12.2022 - Current

Certified Medical Interpreter

Vvi and Transcultural
07.2017 - 08.2024

Bank Teller

First Bank
08.2009 - 12.2015

Some College (No Degree) - Marketing Management And Research

CUCEA

Similar Profiles

CREATE PROFILE
Hayde De La Fuente Danell