Hayde Garcia
Houston,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Who is highly energetic outgoing and detail-oriented. I'm able to handles multiple responsibilities simultaneously while providing exceptional customer service. Capable of maintaining composure when under pressure. Certified Medical Assistant.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Billing/ Customer Service
Professional Consulting Services
Little Rock, AR
09.2024 - 12.2024
- Streamlined billing processes for improved efficiency and reduced errors.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Conducted regular audits of billing records to identify potential areas for improvement or error correction.
Tax Preparation
Rg Financial Group
Houston, TX
12.2023 - 04.2024
- Facilitated efficient tax preparation by compiling relevant financial records and documentation on time.
- Managed financial aspects of the business, including budgeting, expense tracking, and tax preparation, ensuring profitability.
- Adapted quickly to new tax software and technologies, enhancing efficiency in tax preparation tasks.
- Collaborated with team members to develop best practices for tax preparation procedures.
Administrative Assistant
Veritas Health Services
Houston, TX
02.2023 - 12.2023
- Provide patients with BP Monitors at their homes
- Checked patient’s BP and Glucose
- Provide patient with company services information
- Contact patient to make appointments
Medical Assistant
WellMed
Houston, TX
06.2022 - 01.2023
- Taking patients vitals
- Taking Medical Histories
- Preparing Patients for Medical Tests and Examinations
- Assisting Physicians During Examinations
- Explaining Medical Procedures to Patients
- Sterilizing Medical Instruments
- Calling Prescriptions into Pharmacies
- Administering Topical, Oral, or Intramuscular Medications
Loan Specialist
Sun Loan Company
Houston, TX
03.2020 - 10.2020
- Gathering information for the loan application
- Evaluating credit histories for applications
- Collecting data from clients such as their assets, salaries, debts, and employment status to fill in information for the loan application
- Researching and correcting mistakes in applications for clients
- Reviewing file documentation for missing or erroneous information
- Meeting loan application deadlines
Customer Service Representative
Asurion
Houston, TX
06.2018 - 07.2019
- Review insurance policy terms in order to determine whether a particular loss is covered by insurance
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Communicated with supervisors to escalate customer concerns, store issues and inventory requirements
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
Pharmacy Technician Trainee
Amex Pharmacy No
Houston, TX
05.2016 - 01.2018
- Completed a three month pharmacy technician trainee program at a local pharmacy
- Assisted pharmacist with preparing prescriptions ordered by doctors
- Did manual pill counts and learn how to prepare compounds
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Ordered medicines daily to ensure compliance with demands and needs
- Placed orders for out of stock medications to ensure patients received their prescriptions on time
- Restocked shelves and prepared expired drugs for return
- Prepared medication labels with item name and quantity
- Filled and processed prescriptions to ensure prompt and efficient patient care
Cashier Customer Service
Sellers Bros
Houston, TX
03.2012 - 07.2014
- Prepared and issued money orders, renew license plates, cashier checks, travelers checks, and other specialty financial documents
- Cashed checks, verified check endorsement, collected payment and produced invoices and account statements
- Managed cash register, dispersed payments reconciled daily transactions
- Provided comprehensive customer service, responded to questions and problem
- Answered phone calls to assist customers with questions
Education
College Degree - Medical Assisting
The College of Health Care Professions-Southwest Houston
Houston, TX05.2022
High School Diploma - undefined
North Shore Senior High School
Houston, TX01.2013
Skills
- Call Center (2 year)
- Bilingual
- Customer Care
- Customer Service
- Insurance Verification
- Typing
- Pharmacy Technician Experience
- Compounding medications
- Medical Office Experience
- Vital signs
- Clerical experience
- Patient Care
- Medical Terminology
- Experience Administering Injections
- Order Entry
- Computer Operation
- Anatomy Knowledge
- Medical Billing
- Communication skills (10 years)
Certification
Certified Medical Assistant
Languages
Spanish - Fluent
Timeline
Medical Billing/ Customer Service
Professional Consulting Services
09.2024 - 12.2024
Tax Preparation
Rg Financial Group
12.2023 - 04.2024
Administrative Assistant
Veritas Health Services
02.2023 - 12.2023
Medical Assistant
WellMed
06.2022 - 01.2023
Loan Specialist
Sun Loan Company
03.2020 - 10.2020
Customer Service Representative
Asurion
06.2018 - 07.2019
Pharmacy Technician Trainee
Amex Pharmacy No
05.2016 - 01.2018
Cashier Customer Service
Sellers Bros
03.2012 - 07.2014
College Degree - Medical Assisting
The College of Health Care Professions-Southwest Houston
High School Diploma - undefined
North Shore Senior High School