Hayde Torres
Silver Spring,MD
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Alamo Drafthouse and Uncle Julio’s. Proven ability to enhance guest experiences through effective communication and personalized service. Bilingual and adept at cash handling, I consistently increased sales by suggesting menu items, ensuring a memorable dining experience for all patrons.
Overview
4
4
years of professional experience
Work History
Server
Alamo Drafthouse
Rhode Island, DC
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server, Busser and Hostess
Uncle Julios
Bethesda, MD
04.2021 - 06.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Assisted servers in providing efficient service for improved guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Answered customer questions about hours, seating, and menu information.
Education
John F Kennedy
Silver Spring, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Sales expertise
- Food sales and promotion
- Guest seating
- Foreign language proficiency
- Bilingual
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Alamo Drafthouse
06.2025 - Current
Server, Busser and Hostess
Uncle Julios
04.2021 - 06.2025
John F Kennedy