Haydee Santiago Velazquez
Summary
Driven by a goal-oriented mindset, I excelled at Conicelli Autoplex by leveraging strong negotiation skills and advanced sales strategies, leading to significant client satisfaction and repeat business. My adeptness in both consultative sales and patient care, backed by a proven track record in reducing wait times and enhancing service efficiency, showcases my ability to meet and exceed employer expectations.
Overview
22
22
years of professional experience
Work History
Car Sales Consultant
Conicelli Autoplex
Conshohocken
07.2018 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
Mobile Phlebotomist
Professional Technicians Inc
Bensalem, PA
09.2014 - 07.2018
- Organized daily work based on collection priority.
- Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Phlebotomy Coordinator
Tender Care Phlebotomy
Rockledge, PA
02.2011 - 09.2014
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Optimized scheduling processes for both staff members and patients alike by leveraging technology solutions designed to maximize efficiency.
- Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.
- Managed daily operations of the phlebotomy department, ensuring smooth workflow and timely completion of tasks.
Surgical Technologist
The Reading Hospital And Medical Center
Reading, PA
03.2012 - 08.2012
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
Surgical Technologist
Capital Health Medical Center
Trenton, NJ
11.2008 - 06.2010
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
- Supported smooth transitions between surgeries by promptly preparing the operating room for subsequent cases.
- Demonstrated exceptional adaptability when faced with unexpected challenges or changes during surgery, responding quickly without compromising patient safety or procedural success.
- Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
- Provided wound care post-operatively to promote healing and reduce risk of infections.
- Record vital signs
Phlebotomist
Primary Homecare
Elkins Park, PA
03.2007 - 08.2008
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Quest Diagnostics
Philadelphia, PA
01.2003 - 04.2007
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Provided excellent customer service with effective communication skills when interacting with patients, families, and hospital staff.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Packaged and shipped specimens to central lab daily.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Medical Assistant
Nazareth Hospital
Philadelphia, PA
06.2002 - 01.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Diploma - Surgical Technology
Star Technical Academy
Philadelphia, PA01.2008
Diploma - Medical Assisting
Delaware Valley Academy
Philadelphia, PA01.2003
GED -
At Home Academic
01.2002
Skills
- Goal-oriented mindset
- Strong negotiation
- Sales Strategies
Languages
English
Native or Bilingual
Timeline
Car Sales Consultant
Conicelli Autoplex
07.2018 - Current
Mobile Phlebotomist
Professional Technicians Inc
09.2014 - 07.2018
Surgical Technologist
The Reading Hospital And Medical Center
03.2012 - 08.2012
Phlebotomy Coordinator
Tender Care Phlebotomy
02.2011 - 09.2014
Surgical Technologist
Capital Health Medical Center
11.2008 - 06.2010
Phlebotomist
Primary Homecare
03.2007 - 08.2008
Phlebotomist
Quest Diagnostics
01.2003 - 04.2007
Medical Assistant
Nazareth Hospital
06.2002 - 01.2003
Diploma - Surgical Technology
Star Technical Academy
Diploma - Medical Assisting
Delaware Valley Academy
GED -
At Home Academic