Hayden Cross
Wimauma,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Sales Development Representative
ConnectWise
08.2023 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed and maintained positive relationships with key decision-makers and influencers.
Office Administrator
ConnectWise
01.2024 - 08.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Trim Carpenter
Brendon's Interior Trim
10.2020 - 08.2022
- Assisted construction supervisors and other leadership with project planning, layout, and product installation
- Installed windows, doors, framing, trimming, siding, and molding with consistency and according to specifications
- Cut and assembled finish work from various construction materials
- Framed interior walls, built stairs and railings, placed drywall, applied crown molding, and installed doors and cabinets
- Interpreted woodworking blueprints and project specifications to deliver quality results
- Installed and repaired molding and trim found on windows, doors, and various ornamental pieces
- Operated hand and power tools such as planers, routers, and sanders.
Customer Service Staff Member
Publix
09.2019 - 01.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions
- Handled escalated callers to reach positive outcomes
- Manage sales floor
- Helped team performance by training and mentoring new employees
- Offered products and services to meet customers' needs and goals
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Developing effective accounting methods for company cash reporting.
Education
Associate of Arts - Business Management
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2023
Skills
- Relationship Development
- Objection handling
- Cold-calling
- Email outreach
- Customer Relationship Building
Timeline
Office Administrator
ConnectWise
01.2024 - 08.2024
Sales Development Representative
ConnectWise
08.2023 - Current
Trim Carpenter
Brendon's Interior Trim
10.2020 - 08.2022
Customer Service Staff Member
Publix
09.2019 - 01.2024
Associate of Arts - Business Management
State College of Florida, Manatee-Sarasota
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