Hayden Freiermuth
Kansas City,MO
Summary
Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Lulu's Thai Noodle Shop
05.2023 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled problematic customers and clients to assist employees and maintain excellent customer service.
Server
The Peanut
08.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bar Manager
Martin City Brewing Company
10.2019 - 08.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
University of Kansas
Lawrence, KSSkills
- POS Systems
- Client Relationships
- Active Listening
- Social Perceptiveness
- High-Volume Environments
Timeline
Assistant General Manager
Lulu's Thai Noodle Shop
05.2023 - Current
Server
The Peanut
08.2022 - 06.2023
Bar Manager
Martin City Brewing Company
10.2019 - 08.2022
University of Kansas
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