Hayden Goolsby
Summary
Excelled in high-pressure situations, enhancing guest satisfaction and efficiency at previous jobs. Skilled in multitasking and effective time management, consistently improving performance and guest engagement. Brings a strong background in hospitality, adept at up-selling and event planning.
Overview
3
3
years of professional experience
Work History
Host
Moonhanger Group
08.2023 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone and would assemble order upon being ready by the kitchen. (Sauce, silverware, drinks, etc.)
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Dishwasher
Jonah's On Johnston
06.2021 - 09.2021
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Restock shelves with equipment.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05-2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Up-selling techniques
- Event Planning
- Hospitality and accommodation
- Guest Engagement
- Performance Improvement
Timeline
Host
Moonhanger Group
08.2023 - 09.2024
Dishwasher
Jonah's On Johnston
06.2021 - 09.2021
High School Diploma -
Houston County High School
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