Hayden Kruzel
Little Elm,TX
Summary
Skilled Service Advisor and Automotive Lube Technician with a proven track record at Caliber Auto Care, excelling in customer relationship management and vehicle inspection. Mastered the art of delivering exceptional service, significantly enhancing customer satisfaction. Expert in oil changes and adept at fostering strong customer connections through attentive listening and service scheduling.
Overview
3
3
years of professional experience
Work History
Service Advisor
Caliber Auto Care
Frisco, TX
08.2022 - 06.2024
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Automotive Lube Technician
Caliber Auto Care
Frisco, TX
07.2021 - 08.2022
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Performed oil changes, tire rotations and other basic maintenance services on customer vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
Education
High School Diploma -
Little Elm High School
Little Elm05-2019
Skills
- Customer relationship management
- Customer service
- Listening skills
- Service scheduling
- Oil changes
- Battery replacements
- Vehicle inspection
- Wheel alignment
Timeline
Service Advisor
Caliber Auto Care
08.2022 - 06.2024
Automotive Lube Technician
Caliber Auto Care
07.2021 - 08.2022
High School Diploma -
Little Elm High School
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