Hayden LaChance
Lake St. Louis,MO
Overview
6
6
years of professional experience
Work History
Accounting Support Specialist
NISC
07.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Provided excellent support service to customers in regards to NISC’s iVUE Financials software solution.
IT Assistant Systems Administrator
Belgrade State Bank
08.2019 - 07.2023
- Diagnose, troubleshoot and resolve network and system problems
- Identify and resolve problems through root cause analysis and research
- Maintain and administer computer networks and environments
- Assess, define and document scope of projects
- Perform system analysis, documentation, testing, implementation and user support for platform transitions
- Resolve or escalate problem tickets to resolve user issues
- Maintain and review contracts with vendors across a wide variety of platforms
- Successfully maintained an SD-WAN network through Palo Alto's CloudGenix product
Loan Officer
Belgrade State Bank
06.2022 - 10.2022
- Originated, reviewed, processed, closed and administered customer loan proposals
- Recommended loan approvals and denials based on customer loan application reviews
- Maintained strict confidentiality of bank records and client information
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Successfully maintained customer relationships through phone calls, emails, and in-person meetings
Teller
Belgrade State Bank
05.2018 - 08.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Educated customers on use of banking website and mobile apps
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
Youth Sponsor
First Baptist Church Of Desloge
08.2020 - Current
- Supervise youth in engaging environment to promote security and safety for all ages
- Work closely with youth pastor to plan events, camps, and Wednesday and Sunday night services
- Teach high-school and middle-school age boys Sunday School classes
Summer Missionary
Missouri Baptist Association
05.2018 - 08.2018
- Served as a recreation and cabin leader for Bates Creek Camp Boys Week
- Participated in a mission trip to St. Louis, MO as part of Mission: STL
- Led a small-group bible study and helped organize different aspects of Super Summer camp such as: recreation, student arrivals, setup and teardown
- Served First Baptist Church of Desloge working closely with the youth pastor to plan events and organize youth activities
Education
Bachelor of Science - Computer Science And Cyber Security
Central Methodist University
06.2025
Bachelor of Science - Finance
Central Methodist University
Fayette, MO07.2022
Associate of Arts - General Studies
Mineral Area College
Park Hills, MO05.2020
High School Diploma -
North County High School
Bonne Terre, MO05.2018
Skills
- Customer Relations
- Contract Maintenance
- Mentoring Youth
- Special Events
- Bible Studies
- Creditworthiness Determination
- Financial History Analysis
- Program Installations
- User Support
- System Administration
- Permissions and Access Control
- Microsoft Office Suite
- VoIP Systems
- IP Addressing and Subnetting
- Workstation Maintenance
References
- References available upon request
Timeline
Accounting Support Specialist
NISC
07.2023 - Current
Loan Officer
Belgrade State Bank
06.2022 - 10.2022
Youth Sponsor
First Baptist Church Of Desloge
08.2020 - Current
IT Assistant Systems Administrator
Belgrade State Bank
08.2019 - 07.2023
Teller
Belgrade State Bank
05.2018 - 08.2019
Summer Missionary
Missouri Baptist Association
05.2018 - 08.2018
Bachelor of Science - Computer Science And Cyber Security
Central Methodist University
Bachelor of Science - Finance
Central Methodist University
Associate of Arts - General Studies
Mineral Area College
High School Diploma -
North County High School
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