Hayden Lamanuzzi
Pound Ridge,NY
Summary
Dynamic professional with a proven track record at La Prima Food Group, enhancing customer experiences and driving satisfaction through strategic planning and excellent customer service. Recognized for adaptability and detail-oriented approach, significantly improved client feedback. A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Customer Experience Coordinator
La Prima Food Group
Maryland
09.2023 - 05.2024
- Worked part-time and holidays for LPFG, a large-scale catering and food service provider in D.C., Maryland, and Virginia
- Served as the key point of contact for several large corporate clients and mitzvah clients to ensure that all the details related to the execution of their events were recorded and managed properly by our events team
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences
- Worked with vendors to source promotional materials, event gifts, flowers, and decor
- Ran post-event client surveys to ensure high levels of client satisfaction and plans for improvement where necessary
Summer Intern - Operations
Winklevoss Technologies
Greenwich, CT
06.2023 - 08.2023
- Managed multiple tasks simultaneously while consistently meeting deadlines under high-pressure situations
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success
- Participated in weekly meetings with mentors and colleagues, sharing insights from various learning experiences throughout the internship program
- Gained valuable industry knowledge through attending meetings and conferences related to the field of expertise
- Supported the annual audit
- Provided operational support for key compliance initiatives across sixteen different entities
- Supported the daily needs of the Chief Financial Officer
Green Room Liaison - Festival Team Member
La Prima Food Group - Let's Go! Music Festival
Maryland
05.2022 - 06.2022
- Served as the primary point of contact for artists and their staff fostering strong relationships between internal teams and external partners
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions
- Managed greenroom and catering logistics
- Served in VIP tents
- Helped with daily set-up and breakdown
Education
High School Diploma -
Rye Country Day School
Rye, NY06.2024
Skills
- Excellent Customer Service
- Oral and Written Communication
- Presentation
- Strategic Planning
- Adaptability
- Teamwork
- Detail Oriented
- Food and Beverage Management
Timeline
Customer Experience Coordinator
La Prima Food Group
09.2023 - 05.2024
Summer Intern - Operations
Winklevoss Technologies
06.2023 - 08.2023
Green Room Liaison - Festival Team Member
La Prima Food Group - Let's Go! Music Festival
05.2022 - 06.2022
High School Diploma -
Rye Country Day School