Jimena De Lara
Rogers,AR
Summary
Customer Experience Coordinator at TJX Companies with a proven track record in enhancing customer satisfaction through effective problem-solving and training. Expert in returns assistance and client advocacy, I successfully implemented personalized follow-up procedures, leading to increased positive feedback and a more engaged team. Committed to delivering exceptional service and fostering collaboration.
Customer service professional with track record of improving client interactions and service quality. Known for collaborative approach and delivering consistent results. Dependable team player who adapts to evolving demands and excels in communication and conflict resolution.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
Marshalls-TJX Companies
Rogers, AR
02.2022 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Helped customers understand return policies and processed items.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2023
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Returns assistance
- Returns policies
- Client advocacy
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Understanding customer needs
- Customer service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Experience Coordinator
Marshalls-TJX Companies
02.2022 - Current
High School Diploma -
Rogers High School