Sharon Nance
Murfreesboro,TN
Summary
Dynamic Customer Experience Coordinator with a proven track record at TJX Companies, skilled in logistics management and training. Adept at enhancing customer satisfaction through effective problem-solving and communication. Successfully coordinated events and maintained comprehensive records, leading to improved service delivery and customer loyalty.
Overview
18
18
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
10.2019 - Current
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Supported team in analyzing customer feedback to enhance service delivery and improve satisfaction rates.
- Coordinated logistics for customer events, ensuring smooth operations and positive attendee experiences.
- Maintained comprehensive records of customer interactions to track trends and identify areas for improvement.
Shift Lead
Hardees
09.2007 - 09.2010
Shift Manager
Famous Faves Bbq
10.2012 - 05.2016
- Supervised daily operations to ensure optimal workflow and customer satisfaction.
- Trained and mentored new team members on service standards and food safety protocols.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Coordinated shift schedules to enhance coverage and improve team productivity.
Customer Representative
Simplicity Gourmet
01.2009 - 10.2010
- Assisted customers with product inquiries and order placement, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems, maintaining high levels of customer satisfaction.
- Resolved customer complaints effectively, fostering loyalty and repeat business through attentive service.
- Maintained product knowledge to provide tailored recommendations, enhancing overall customer engagement.
Education
High School Diploma -
Siegel High Achool
Murfreesboro, TNSkills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
Timeline
Customer Experience Coordinator
TJX Companies
10.2019 - Current
Shift Manager
Famous Faves Bbq
10.2012 - 05.2016
Customer Representative
Simplicity Gourmet
01.2009 - 10.2010
Shift Lead
Hardees
09.2007 - 09.2010
High School Diploma -
Siegel High Achool