Hayden Leet

• Business Development: Prospected and secured new clients through cold calling and consultative selling, effectively pitching TQL’s transportation solutions to decision-makers.

• Full-Cycle Account Management: Acted as a single point of contact for a diverse portfolio of customers, managing the entire lifecycle of a shipment from quoting to delivery.

• Carrier Procurement: Negotiated freight rates and secured truck capacity by building a reliable network of carriers to ensure 100% coverage of customer loads.

• Operational Execution: Built and scheduled loads within the proprietary TMS, ensuring all shipment details, special instructions, and tracking requirements were accurate.

• Market Analysis: Monitored freight market trends and seasonal fluctuations to provide competitive pricing and maintain healthy profit margins.

• High-Volume Operations: Coordinated daily logistics for one of the company’s largest corporate accounts, managing a high volume of shipments with precision and speed.

• Carrier Relations: Executed intensive "truck-to-load" matching, vetting carriers to meet the strict service level agreements (SLAs) required by a premier client.

• Financial Administration: Streamlined driver payments and operational expenses by issuing Comchecks and resolving billing discrepancies in a timely manner.

• Strategic Communication: Served as a central hub for team communication, ensuring all stakeholders—from warehouse managers to sales leads—were aligned on shipment status.

• Proactive Problem Solving: Managed real-time customer relations by providing transparent tracking updates and resolving transit issues before they impacted the client’s supply chain.

• Organized inventory to maintain efficient warehouse operations.
• Operated forklifts to transport materials within the facility.
• Loaded and unloaded goods from trucks and containers safely.
• Assisted in labeling and sorting products for accurate storage.
• Conducted regular inspections of equipment for safety compliance.
• Collaborated with team members to streamline packing processes.
• Followed safety protocols to ensure a secure work environment.
• Maintained cleanliness of work areas to support operational efficiency.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Used pallet jacks to move items to and from warehouse locations.
• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
• Received deliveries, scanned packages, and updated orders in internal database.
• Unloaded materials from trucks using forklifts and pallet jacks.
• Labeled containers correctly for product identification purposes.
• Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
• Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
• Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Assisted in loading finished goods onto delivery vehicles as required.

• Operated electric pallet jack to move products accurately within warehouse.
• Selected and picked orders based on customer specifications for timely delivery.
• Inspected products for quality and accuracy before packing for shipment.
• Maintained cleanliness and organization of work area to ensure safety standards.
• Collaborated with team members to optimize picking processes and workflows.
• Utilized inventory management system to track stock levels and order fulfillment.
• Assisted in training new employees on order picking procedures and safety protocols.
• Reported equipment malfunctions promptly to minimize downtime in operations.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Utilized scanning equipment for picking, packing and shipping orders.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Operated powered industrial trucks such as forklifts, pallet jacks or order pickers safely to move merchandise throughout the facility.
• Confirmed items picked for orders by keying codes into system.
• Limited damage to products and orders by using care when choosing items.
• Cleaned and organized aisles, work stations, and floors to promote operational productivity.
• Ensured that all safety regulations were followed while performing work duties.
• Verified accuracy of orders by comparing items and quantities picked to customer invoices.

• Forklift and pallet jack operator

• Loading/unloading inventory to/from stock room and trucks

• Filled inventory of all departments

• Solo lifted 50+ lbs

• Team lifted 200+ lbs

• Lead of Tools and Hardware department