Hayden Shuey
State College,PA
Summary
Detail-oriented professional skilled in effective communication and customer service. Proven ability to manage team performance and resolve issues promptly, leading to positive dining experiences and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Concessions Shift Lead
Compass Group USA
State College, PA
04.2023 - Current
- Supervised daily operations of concessions stand, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored team members on food safety protocols and operational procedures.
- Managed inventory levels, coordinating restocking to prevent shortages and maintain product availability.
- Resolved customer complaints promptly, fostering a positive dining experience for attendees.
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Enhanced customer satisfaction by providing efficient and friendly service at the concessions stand.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Monitored inventory and notified management of deficiencies or shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Intern
Foundation For Free Enterprise
Williamsport, PA
06.2023 - 08.2025
- Facilitated communication between departments to ensure alignment on project goals.
- Mentored new interns, providing guidance on processes and organizational culture.
- Sorted and organized files, spreadsheets, and reports.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Assisted in organizing workshops and events to enhance community engagement.
- Collaborated with team members to streamline project workflows and improve efficiency.
- Developed marketing materials to promote entrepreneurial initiatives and programs.
Fast Food Crew Member
Dairy Queen Grill & Chill
State College, PA
03.2021 - 11.2025
- Prepared and served food items following safety and quality standards.
- Operated kitchen equipment to ensure efficient meal preparation and service times.
- Handled cash register operations, ensuring accurate transactions and effective cash management.
- Assisted in training new employees on operational procedures and customer service techniques.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Trained new crew members on company policies, procedures, and best practices for optimal performance.
Education
Bachelor of Arts - Organizational Leadership
Pennsylvania State University
University Park, PA12.2028
Skills
- Food safety compliance
- Employee coaching
- Point of sale systems
- Effective communication
- Engaging personality
- Hospitality and accommodation
Timeline
Intern
Foundation For Free Enterprise
06.2023 - 08.2025
Concessions Shift Lead
Compass Group USA
04.2023 - Current
Fast Food Crew Member
Dairy Queen Grill & Chill
03.2021 - 11.2025
Bachelor of Arts - Organizational Leadership
Pennsylvania State University