Hayden Wallace

Cashier Team Lead

Calrs Jr

09.2022 - Current

Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items, and join reward programs.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Increased customer loyalty and retention.
Maintained stock to meet expected customer demand.
Educated employees on register use, merchandising, and customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Mentored new team members on POS system operation, customer service strategies, and sales goals.
Mentored new team members on sales software system operation.
Facilitated and logged store opening, closing, and shift changes.
Monitored self-checkout systems and provided help in resolving complex problems.
Interpreted and enforced operating instructions, procedures and safety rules.
Reconciled daily totals to maintain balanced and compliant ledgers.

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