Summary

Overview

Work History

Education

Skills

Timeline

Hayden Wilson

Murray,UT

Summary

Operations and hospitality leader with 14+ years managing teams, budgets, guest experience, staffing, inventory, and high-volume operations while fostering collaborative cultures and strong financial performance.

Overview

years of professional experience

Work History

Outbound Sales / Account Manager

MarketStar

07.2025 - Current

Manage a portfolio of business accounts while driving outbound sales and long-term customer growth.
Generated qualified pipeline via disciplined outbound prospecting and strategic follow-up, contributing to sustained account growth.
Cultivated relationships with decision-makers through consultative conversations, enhancing client engagement and driving sales.
Identified expansion opportunities within existing accounts, positioning solutions that align with customer needs for increased revenue potential.
Consistently exceed daily activity expectations while maintaining high-quality customer interactions.
Maintain accurate CRM records, forecasts, and opportunity management.
Partner cross-functionally to improve customer adoption and account success.
Displayed professionalism while representing the organization in all customer interactions.

Lead Bartender

Brickyard Bar

08.2024 - 07.2025

Managed inventory, ordering, cash reconciliation, and nightly close.
Mentored bartenders and support staff to enhance service quality and team cohesion.
Maintained high standards of service, cleanliness, and accountability.
Cultivated relationships with regular guests, fostering loyalty and encouraging repeat business.
Upheld high standards of service and cleanliness, ensuring a welcoming environment and consistent accountability.

General Manager

Wasatch & Squatters

01.2024 - 08.2024

Directed all daily operations for a high-volume restaurant and retail beer store.
Led hiring, onboarding, scheduling, coaching, and performance management to build a high-performing team.
Managed labor, inventory, purchasing, vendor relationships, and operating budgets to optimize operational efficiency.
Led hiring, onboarding, scheduling, coaching, and performance management.
Implemented marketing initiatives and community partnerships.
Focused on profitability while enhancing guest experiences through quality service and engagement.
Ensured compliance with liquor, health, and safety regulations.

Bar Manager / Bartender / Karaoke Host

A Bar Named Sue

11.2013 - 12.2023

Oversaw daily bar operations across multiple locations, ensuring smooth service and customer satisfaction.
Developed staff schedules and supervised FOH staff to maintain optimal service levels.
Designed staff schedules to ensure adequate coverage in front of house operations.
Trained employees on service standards and liquor compliance.
Addressed guest concerns promptly, fostering a welcoming atmosphere and enhancing customer loyalty.
Organized and led karaoke events to engage customers and enhance entertainment offerings.
Worked collaboratively with ownership to improve operations.

Business Development Representative / Outbound Account Executive

MarketStar (Facebook Workplace)

05.2021 - 01.2023

Prospected enterprise organizations using Salesforce, Outreach, ZoomInfo, LinkedIn, email, and phone.
Qualified executive-level decision-makers, resulting in scheduled meetings for Account Executives.
Built and managed a healthy pipeline through high-volume outbound activity.
Consistently met activity and opportunity-generation expectations.
Collaborated with Sales and Marketing to enhance outreach strategies, improving engagement with prospects.
Researched industries and organizations to tailor messaging.
Met or exceeded activity and opportunity-generation expectations through proactive outreach efforts.

Certified Shift Manager

Chili's

01.2014 - 01.2021

Supervised restaurant operations across multiple positions, ensuring seamless service delivery.
Managed scheduling, cash handling, and labor deployment to optimize team efficiency.
Trained new team members and supported leadership initiatives.
Maintained high guest satisfaction levels in a fast-paced environment through attentive service.

Manager

Prohibition

01.2017 - 01.2019

Oversaw opening/closing procedures and shift execution to ensure operational consistency.
Streamlined daily restaurant and bar operations to enhance service flow.
Facilitated collaboration among team members for effective operations. Ensured clear communication between dining area and kitchen for smooth operations.

Server

Olive Garden

01.2014 - 01.2015

Delivered exceptional guest service, enhancing guest satisfaction in a high-volume environment.
Ensured quick service while maintaining high accuracy and guest satisfaction during peak hours.
Upsold menu items, increasing overall sales while fostering lasting guest relationships.

Processing Specialist

HomeBase AMC

01.2012 - 01.2013

Reviewed documentation for compliance with quality standards and accuracy requirements.
Facilitated appraisal workflow processes between lenders and appraisers. between lenders and appraisers.
Oversaw appointment scheduling for clients and team members. Facilitated effective communication with clients to address inquiries and concerns.