Hayle Swanzy
Dallas,TX
Summary
Dedicated customer service professional with a track record of exceeding performance standards in high-volume settings. Expertise in resolving complex banking inquiries and fostering positive client relationships through clear communication and effective problem-solving. Maintains meticulous documentation while enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Associate Customer Service Rep
Wells Fargo & Company
Irving, Texas
01.2024 - Current
- Provided exceptional customer service in a high-volume call center, resolving banking inquiries and account issues.
- Resolved customer concerns using strong problem-solving and critical-thinking skills.
- Communicated complex banking information clearly while maintaining a professional phone presence.
- Navigated multiple systems, CRM software, and online banking tools to assist ... efficiently customers.
- Maintained accurate documentation while consistently meeting quality and performance standards.
Teacher
Primrose School of Temple
Temple, Texas
07.2023 - 01.2024
- Planned and delivered organized lessons while adapting to diverse learning needs.
- Managed classroom operations and student behavior to create a conducive learning environment.
- Communicated effectively with students, parents, and staff, fostering a supportive community for individual success.
- Maintained accurate records of student progress and provided timely updates to parents, ensuring transparency in student development.
- Built positive relationships through patience, professionalism, and strong communication.
Phone Representative/Administrative Assistant
Osmose Utility Services
Peachtree, Georgia
05.2020 - 07.2023
- Exceeded service expectations by providing exceptional support over the phone.
- Answered calls, managed voicemails, and coordinated follow-up appointments to enhance customer interaction.
- Performed outbound calls for effective follow-ups on outstanding orders.
- Researched and responded accurately to customer inquiries using available resources.
- Delivered daily updates to the team for timely task completion.
Home Health Aide
AWH Financial Services
Temple, Texas
10.2019 - 04.2020
- Provided companionship and emotional support to clients while assisting with daily tasks, fostering a positive environment and ensuring confidentiality of patient information in compliance with HIPAA regulations.
- Assisted patients with personal hygiene tasks and managed household chores, contributing to their overall well-being and comfort.
- Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.
- Utilized excellent time-management skills to ensure that all assigned duties were completed within the specified timeframe.
Education
High school diploma -
Holland High School
Holland, TexasSkills
- Customer service experience
- CRM systems and data entry accuracy
- Multi-system multitasking
- Strong communication and professional phone etiquette
- Conflict resolution
- Fast-paced problem-solving
- Time management
- Record keeping
- Microsoft Office
- Data analysis
- Composed under pressure
Timeline
Associate Customer Service Rep
Wells Fargo & Company
01.2024 - Current
Teacher
Primrose School of Temple
07.2023 - 01.2024
Phone Representative/Administrative Assistant
Osmose Utility Services
05.2020 - 07.2023
Home Health Aide
AWH Financial Services
10.2019 - 04.2020
High school diploma -
Holland High School