Remona Graves
San Antonio
Summary
Motivated and dependable individual seeking to provide excellent support and build positive customer relationships by leveraging strong communication, problem-solving, and interpersonal skills in a service-driven environment.
Overview
1
1
year of professional experience
Work History
Associate Customer Service Rep
Wells Fargo
10.2024 - Current
- Provide prompt and professional assistance to customers regarding credit card inquiries and account information.
- Resolve customer issues including disputes, fraud concerns, and payment errors efficiently.
- Assist with account updates such as address changes, card replacements.
Broadband Sales & Service Rep
AT&T
06.2024 - 09.2024
- Assist customers with billing inquiries, including charges, due dates, and payment options.
- Process payments, set up payment arrangements, and explain billing cycles and fees.
- Educate customers on their billing statements, promotions, and service plans.
- Handle service adjustments, credits, and account updates as needed.
Education
Diploma -
Ashworth College
01.2027
Diploma - undefined
James Madison High School
Norcross, GA01.2024
Diploma - undefined
Dinthill Technical High School
01.2006
Skills
- Team Collaboration
- Multitasking
- Adaptability
- Empathy & Patience
- Customer service
- Time management
- Problem-solving
Timeline
Associate Customer Service Rep
Wells Fargo
10.2024 - Current
Broadband Sales & Service Rep
AT&T
06.2024 - 09.2024
Diploma - undefined
James Madison High School
Diploma - undefined
Dinthill Technical High School
Diploma -
Ashworth College
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