Haylea Jubenville
San Diego,CA
Summary
Dynamic leader with extensive experience managing high-volume operations. Demonstrates a track record of optimizing performance through data-driven strategies and effective team development. Actively pursuing District Manager position to enhance multi-unit management skills and drive operational excellence.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Center Manager
European Wax Center
San Diego, CA
09.2022 - Current
- Supported center operations team performance and guest satisfaction at high-volume location as R1 Center Manager since February 2025.
- Assisted with multi-unit responsibilities by stepping in as Multi-Unit Center Manager multiple times since September 2022.
- Participated in formal District Manager training, gaining experience in multi-unit operations, performance management, leadership development, and operational consistency.
- Track business results through numbers by reviewing KPIs like PPT, guest retention, prebook percentages, and wax pass sales while carrying out clear action plans and labor management strategies.
- Support full-cycle hiring, onboarding, and ongoing development for Guest Service Associates (GSAs) and Wax Specialists.
- Coached center managers on policies, service standards, and performance expectations.
- Reviewed budgets, payroll controls, and expense processes with district teams.
Wax Specialist
European Wax Center
San Diego, CA
12.2019 - 03.2023
- Delivered waxing services, maintained high guest retention, contributed to center sales and retail goals.
- Promoted to Peer Wax Trainer in September 2021
- Coached wax specialists to uphold brand standards and strengthen guest service quality
Assistant Center Manager (ACM)
European Wax Center
San Diego, CA
05.2022 - 09.2022
- Assisted center leadership with associate coaching and operational execution to enhance business performance.
Guest Service Associate (GSA)
European Wax Center
San Diego, CA
02.2019 - 12.2019
- Coordinated front-desk operations, guest check-in, and booking while addressing customer service inquiries and promoting retail and service packages.
Expo
Hamburger Factory
San Diego, CA
07.2018 - 01.2019
- Coordinated kitchen and front-of-house operations to enhance order delivery and uphold guest service standards in fast-paced environment.
Crew Trainer
McDonald's
San Diego, CA
07.2016 - 07.2018
- Trained new crew members on operational procedures, customer service standards, and safety guidelines, enhancing team collaboration and efficiency.
Education
High School Diploma -
Rancho Bernardo High School
San Diego, CA06-2018
Skills
- Multi-unit leadership
- Staff training
- Operational efficiency
- Performance optimization
- KPI analysis
- Guest experience strategies
- Client relationship management
Certification
Esthetician License | State of California (Issued 2019) — License No: Z137088
Accomplishments
- NAWCO California Region CM of the Month- June 2024
- NAWCO California Region CM of the Month- December 2025
- NAWCO California Region CM of the Month- February 2026
Timeline
Center Manager
European Wax Center
09.2022 - Current
Assistant Center Manager (ACM)
European Wax Center
05.2022 - 09.2022
Wax Specialist
European Wax Center
12.2019 - 03.2023
Guest Service Associate (GSA)
European Wax Center
02.2019 - 12.2019
Expo
Hamburger Factory
07.2018 - 01.2019
Crew Trainer
McDonald's
07.2016 - 07.2018
High School Diploma -
Rancho Bernardo High School