Keishla Nieves
Whitestown,IN
Summary
Results-driven bilingual retail leader with 10+ years of experience directing multi-unit operations, accelerating sales growth, strengthening profitability, and developing high-performing teams. Proven success leading up to 10 locations and 50+ employees, improving regional sales by 30%, and elevating customer satisfaction by 18%. Known for hands-on coaching, operational discipline, and building future leaders in fast-paced wireless retail environments.
Overview
12
12
years of professional experience
Work History
Retail-Store Manager, District Manager
GP Mobile for T-Mobile
08.2017 - 12.2025
- Directed daily operations and performance across multiple wireless retail locations, coaching store leaders on sales execution, staffing, customer experience, and operational standards.
- Monitored KPIs and implemented action plans to strengthen productivity, inventory controls, compliance, and consistent execution of company initiatives.
- Supported recruiting, onboarding, training, and leadership development across assigned locations.
- Ranked among the company’s most profitable store operations while maintaining strong inventory, customer experience, and compliance needs.
- Increased regional sales by 30% through targeted coaching, accountability, and goal-setting strategies.
- Spearheaded an Atlanta expansion project after elevating profitability by 55% within 11 months, achieving top-store status in Florida.
Lead Sales Trainer
Westgate Resorts
Ocoee, FL
01.2014 - 01.2017
- Facilitated sales training workshops, supported recruiting and hiring initiatives, and developed customer promotions that strengthened sales performance and loyalty.
- Designed sales training curricula aligned with resort product knowledge and guest presentation standards.
Education
Bachelor of Business Administration - Education
Inter-American University
Arecibo, Puerto RicoSkills
- Multi-Unit Leadership
- District Management
- Retail Operations
- Sales Growth
- P&L and Profitability
- Coaching and Mentoring
- Talent Development
- Recruiting and Onboarding
- KPI Management
- Inventory Control
- Customer Experience
- Compliance and Audits
- Bilingual English and Spanish
Timeline
Retail-Store Manager, District Manager
GP Mobile for T-Mobile
08.2017 - 12.2025
Lead Sales Trainer
Westgate Resorts
01.2014 - 01.2017
Bachelor of Business Administration - Education
Inter-American University