David Dixon
Virginia Beach,VA
Summary
Dynamic multi-unit manager with a proven track record in overseeing diverse locations and driving operational excellence. Expertise in enhancing customer satisfaction through effective team management and streamlined processes. Strong leadership and strategic planning abilities contribute to achieving business objectives while fostering a collaborative team environment. Committed to continuous improvement and delivering exceptional results across all operational facets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager, Pharmacy & Retail
WALGREENS
Chesapeake, Virginia
12.2022 - 02.2026
- Directed pharmacy operations across multiple locations, optimizing service delivery and enhancing customer satisfaction.
- Analyzed performance metrics to identify improvement areas, driving targeted actions for pharmacy services enhancement.
- Led training programs for staff to foster continuous improvement and ensure compliance with industry regulations.
- Collaborated with cross-functional teams to develop marketing strategies, boosting store visibility and customer engagement.
- Conducted regular store visits to ensure adherence to company policies, standards, and regulations.
- Managed personnel matters including recruitment, hiring, performance reviews, and disciplinary actions for the district.
- Resolved customer complaints swiftly while maintaining high levels of customer service satisfaction.
- Developed strategic plans to increase sales, reduce costs, and improve operational efficiency.
Community Leader
WALGREENS
Virginia Beach, Virginia
12.2007 - 12.2022
- Developed and executed business operations for own store while supervising 11 additional locations.
- Led community engagement initiatives that strengthened brand visibility and loyalty.
- Trained and mentored new team members, boosting overall performance in community programs.
- Managed daily operations to ensure compliance with company policies and enhance team performance.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Analyzed sales trends, providing actionable insights for strategic planning and marketing initiatives.
- Established performance metrics and reporting systems for data-driven decision-making and efficiency.
- Monitored financial performance of the district, identifying areas for improvement.
Education
Associates of Science - Business Administration
University of Phoenix
Tempe, AZSkills
- Multi-unit leadership
- P&L management
- Strategic planning
- Human resources management
- Compliance management
- Proactive risk assessment
- Strategic brand partnerships
- Organizational change management
- Inclusion strategies
- Pharmacy operations
- Staff training and development
- Data-driven performance assessment
- Leadership skills
- Talent acquisition
- Customer service
- Recruiting and hiring
Certification
• Situational Leadership II, The Ken Blanchard Companies, 2022
• Licensed Pharmacy Technician, PTCB & VA Dept. of Health Professions
• Business Plan Development & Budgeting, Harvard Manage Mentor
• Licensed Pharmacy Technician, PTCB & VA Dept. of Health Professions
• Business Plan Development & Budgeting, Harvard Manage Mentor
Timeline
District Manager, Pharmacy & Retail
WALGREENS
12.2022 - 02.2026
Community Leader
WALGREENS
12.2007 - 12.2022
Associates of Science - Business Administration
University of Phoenix