Haylee Baker
Oak Forest,United States
Summary
A strong commitment to enhancing patient care and safety has been demonstrated through phlebotomy certification and hands-on experience in supportive roles. Passion for optimizing processes and improving client satisfaction is evident from previous achievements in scheduling efficiency and compassionate service. Skills in communication and problem-solving further contribute to the goal of delivering exceptional healthcare support while adhering to safety and quality standards.
Professional healthcare technician with strong background in plasma donation processes and safety protocols. Adept at venipuncture, donor screening, and maintaining sterile environments. Known for effective teamwork, adaptability, and results-driven approach. Reliable and skilled in patient care, ensuring high standards and optimal outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Plasma Center Technician
Takeda Pharmaceuticals
2025.08 - Current
- Collected and processed plasma donations following strict safety protocols.
- Conducted routine equipment maintenance to ensure operational efficiency.
- Monitored donor health and provided immediate support during donation processes.
- Assisted in inventory management, ensuring adequate supplies for daily operations.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Promoted a positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Personal Assistant
Division of Rehabilitation
2024.01 - 2025.03
- Optimized scheduling processes, resulting in a 30% reduction in appointment wait times.
- Managed and executed wound care of a pressure ulcer by helping with the cleaning process. This involved following sterile technique, using appropriate wound cleaning solutions, and ensuring patient comfort and safety throughout the procedure.
- Increased client satisfaction by delivering personalized, compassionate support and reliability.
Toddler And Two's Teacher
Antico Academy
2022.08 - 2023.12
- Led and organized activities for 15 toddlers and twos daily at Antico Academy.
- Managed classroom and resources to accommodate up to 20 children simultaneously.
- Enhanced student motor skills by 25% by incorporating daily art and craft sessions.
- Achieved 35% improvement in children's vocabulary development by introducing a new daily reading routine.
Customer Service Associate
Gas And Wash
2021.06 - 2022.08
- Greeted customers entering and exiting store and car wash and upon approach to registers answered questions.
- Followed established protocols for escalating customer complaints to management.
- Advised customers on different products.
- Monitored promotions and sales to provide updated information and pricing.
- Provided expert service by communicating information to customers and following up on promises.
Education
High school Diploma -
Granite Peaks High School
Salt Lake City, United States2019-05
NHCO - Phlebotomy
Phlebotomy Training Specialists
Palos Heights, IL2025-04
Skills
- Communication
- Customer Service
- Time Management
- Lab safety protocols
- Medical screening
- Phlebotomy technician (PT)
- Continuous improvement
Certification
- Certification of Training Phlebotomy Training Specialists - 2025-04-25
- Certified Phlebotomy Technician (CPT) National Healthcare Certification Organization (NHCO Certification) - 2025-04-29
LANGUAGES
English Native
Timeline
Plasma Center Technician
Takeda Pharmaceuticals
2025.08 - Current
Personal Assistant
Division of Rehabilitation
2024.01 - 2025.03
Toddler And Two's Teacher
Antico Academy
2022.08 - 2023.12
Customer Service Associate
Gas And Wash
2021.06 - 2022.08
High school Diploma -
Granite Peaks High School
NHCO - Phlebotomy
Phlebotomy Training Specialists
KEY ACHIEVEMENTS
- Customer satisfaction excellence Achieved 95% customer satisfaction score via consistent and reliable service.
- Complaint reduction effectiveness Reduced customer complaints by 30% through diligent escalation procedures.
- Team training facilitator Successfully trained 3 new hires, improving team performance by 15%.
STRENGTHS
- Customer service excellence Engages customers with friendly service and effective support.
- Problem-solving expertise Ensures smooth complaint resolution through clear communication.
- Time management skills Efficiently manages time and tasks for optimal performance.
- Adaptability and flexibility Tailors support to meet unique client and task needs.