Haylee Dorris
Rocklin,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Lead Guest Service Associate
European Wax Center
02.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in processes for improved efficiency, resulting in reduced wait times for guests.
- Managed reservations accurately to optimize room occupancy and revenue generation.
- Fostered a welcoming atmosphere, greeting guests warmly upon arrival and offering assistance throughout their stay.
- Developed strong relationships with repeat customers, contributing to increased loyalty and return visits.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Handled guest complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
- Helped generate sales and identified leads.
- Achieved individual sales goals and customer service goals.
- Used key sales tactics to grow membership sales.
Receptionist
Folsom Lake Toyota
12.2021 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Nanny
Kelly Beloberk
08.2020 - 08.2021
- Four kids with the ages ranging from 5 months old to 12 years old
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Promoted language development skills through reading and storytelling.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Receptionist/Property Manager
Phenix Salon Suites
05.2020 - 08.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Kids Academy Team Member
Lifetime Fitness
08.2019 - 04.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Learned all required tasks quickly to maximize performance.
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored entrances and exits to maintain safety and organized environments.
KinderCare Assistant Teacher
KinderCare
01.2019 - 06.2019
- Partnered with teacher to plan and implement lessons following school’s curriculum, goals, objectives and philosophies.
- Oversaw groups of up to 14 students at school , maintaining optimal safety and security.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Dressed and changed infant and toddler diapers to maintain hygiene.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Communicated openly with children's parents about daily activities and behaviors.
Nanny
Jaclyn Neal
06.2018 - 08.2018
- Communicated with parents about daily activities and behaviors.
- Supported children in their daily activities, including playing, meals and snacks, hygiene and socialization.
- Engaged with children on an individual basis to build positive relationships with them.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
Rocklin Academy Gateway Office Aid
Rocklin Academy Charter Schools
12.2017 - 06.2018
- Completed tasks in an efficient and accurate manner.
- Maintained safe environments at all times.
- Reviewed and followed parent directions for all aspects of children’s care.
- Encouraged children to be understanding of and patient with others.
- Engaged with children on an individual basis in a pleasant manner.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Smoosh Ice Cream Sandwich Facotry Team Member
Smoosh Ice Cream Sandwich Factory
07.2016 - 07.2017
- My responsibilities here were to bake cookies, take orders, make the ice cream sandwich and then ring the customers up
- Responded to customer requests via telephone
- This was my first real job and it taught me a lot of responsibilities and customer service
Education
High School Diploma - undefined
Western Sierra Collegiate Academy
Rocklin, CA2017
Elementary Education With A Focus On Early Childhood Education
University Of Nevada - Reno
Reno, NVElementary Education
Sierra College
Rocklin, CASkills
- Positive attitude
- Child supervision
- Cheerful and energetic
- Telephone etiquette
- Sorting and labeling
- Sensitive information handling
- Social perceptiveness
- Cash Handling
- Time management
- Membership Sales
- Sales Targeting
- Service Sales
Timeline
Lead Guest Service Associate
European Wax Center
02.2023 - Current
Receptionist
Folsom Lake Toyota
12.2021 - 01.2023
Nanny
Kelly Beloberk
08.2020 - 08.2021
Receptionist/Property Manager
Phenix Salon Suites
05.2020 - 08.2020
Kids Academy Team Member
Lifetime Fitness
08.2019 - 04.2020
KinderCare Assistant Teacher
KinderCare
01.2019 - 06.2019
Nanny
Jaclyn Neal
06.2018 - 08.2018
Rocklin Academy Gateway Office Aid
Rocklin Academy Charter Schools
12.2017 - 06.2018
Smoosh Ice Cream Sandwich Facotry Team Member
Smoosh Ice Cream Sandwich Factory
07.2016 - 07.2017
High School Diploma - undefined
Western Sierra Collegiate Academy
Elementary Education With A Focus On Early Childhood Education
University Of Nevada - Reno
Elementary Education
Sierra College
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