HAYLEE HINMAN
NEW BRAUNFELS,TX
Summary
Dynamic professional with a proven track record in customer service and database management at Gruene Gables Pet Resort. Skilled in optimizing processes and leading teams, I excel in fostering relationships and enhancing guest experiences. Committed to delivering results through effective communication and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Gruene Gables Pet Resort
New Braunfels, TX
09.2024 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Managed company database and ensured the accuracy of contact information.
- Checked in an average of 75 to 100 guests daily, ensuring current stay details, contact details, payment details, and pet luggage.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Barista
On the Grind
Cibolo, USA
10.2023 - 04.2024
- Memorized over 30 different drinks, along with different customization rules, to consistently fulfill orders.
- Maintained calm demeanor during high-volume periods and special events.
- Kept inventory of milks, mixes, syrups, cups, cash, and many other items, and restocked as needed frequently.
- Closed the stand at the end of the day, ensuring everything was clean, stocked, and ready for the next morning.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Aquatic Lead
Schlitterbahn
New Braunfels, USA
03.2023 - 08.2023
- Managed a section of the waterpark, ensuring that each lifeguard spot was staffed.
- Sent out rotations every 30 minutes to ensure that guards weren't neglected.
- Filed official documents with each guard's information.
- Sent each guard to lunch promptly, while making sure there are enough guards to manage the section.
- Prioritized and organized tasks to efficiently accomplish service goals.
Deep LifeGuard
Schlitterbahn
New Braunfels, USA
03.2022 - 08.2022
- Attended official CPR/Lifesaving training, along with HR training on how to provide the best level of service to park attendees.
- Scanned the premises to maintain the safety and well-being of park attendees.
- Swept the park at the end of each day to clean and rearrange the furniture and private cabanas.
- Performed emergency rescues when necessary.
- Adhered strictly to emergency action plans.
Cashier
Arby's
New Braunfels, USA
06.2021 - 08.2021
- Provided accurate, timely, and accommodating service to customers while placing orders.
- Ensured that the stations were always clean and stocked.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Ensured compliance with all safety regulations within the store environment.
- Prepared and bagged the made-to-order meals.
Education
Graduate -
Davenport High School
San Antonio05-2024
Skills
- Customer service
- Database management
- Inventory management
- Team leadership
- Process optimization
- Effective communication
Certification
- Managerial Food License
- Ellis CPR Certification
Timeline
Receptionist
Gruene Gables Pet Resort
09.2024 - Current
Barista
On the Grind
10.2023 - 04.2024
Aquatic Lead
Schlitterbahn
03.2023 - 08.2023
Deep LifeGuard
Schlitterbahn
03.2022 - 08.2022
Cashier
Arby's
06.2021 - 08.2021
Graduate -
Davenport High School
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