Haylee Johnson
Melbourne
Summary
Goal-oriented customers service agent dedicated to high levels of customer satisfaction and meeting aggressive business goals. Outgoing and level headed with specialized knowledge in customer service and sales. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
Work History
E&E Maximus
Spherion Staffing
04.2023 - 07.2024
- Verify income for parent apply for health insurance for there children.
- Ensured timely reporting of financial data by adhering to strict daily deadlines.
- Assist with in-bound calls when needed following scripts.
- Make out-bound calls when needing additional information
- Worked on worksheets entering in financial related information.
- Running eligibility to determine eligibility of candidate.
- Using teams to communicate daily with team.
- Sending reports of errors.
- Working remotly
CALL CENTER REPRESENTATIVE
MCI Mass
06.2020 - 01.2022
- I have worked a few projects with this company and I'm fully remote most current project
- I take calls regarding hurricane Ida in for the state of Louisiana
- I assist survivors on getting temporary housing units by assisting them with their registrations and any documents regarding the registration
- I would also take maintenance calls to put in work orders for anything that had happened to their temporary housing unit
- Shoes.com project
- Basic customer service assisting people with orders canceling orders tracking orders providing tracking information
- Also assisting with anything regarding and relating to shoes.com
- COVID-19 contact tracing for Alabama
- I make outbound calls to patients in Alabama that have tested positive for COVID-19
- Once a patient answers the phone I am required to do an interview regarding their exposure, illness onset, and symptoms
- I'm also required to get contacts from the patient and call their contacts to inform them that they have been exposed to COVID-19 and suggest they get tested and start quarantine
- I also answer any questions the patient may have regarding COVID-19 using the information provided to me.
CALL CENTER AGENT
Adecco
10.2019 - 11.2020
- Vertical work and remote work - Hellofresh and EveryPlate
- Answered calls emails and chats In timely manner
- Listen to customers and assist them on their needs, answering their questions as well
- Determined charges for services requested and arranged for billing.
BAKER CLERK
BJ'S WHOLESALE
01.2019 - 09.2020
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandise
- Bake goods according to the slack out sheets
- Working in a fast-paced environment
- Assisting customers with cake orders as well as decorating cakes
- Maintaining the sales floor
- Packing and labeling products
- Maintenance in the bakery
- Cross-trained as a cashier
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Approve, reject, or coordinate the approval or rejection of lines of credit cards.
SECOND ASSISTANT
CATO FASHIONS
08.2017 - 04.2019
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Use computers for various applications, such as database management or word processing
- Complete forms in accordance with company procedures
- Oversee activities directly related to making products or providing services
- Manage staff and assigning specific duties
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan store layouts or design displays
- Make money deposits and take them to the bank to be processed.
Education
HIGH SCHOOL DIPLOMA -
HERITAGE HIGH SCHOOL
01.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Excellent Communication
- Computer Skills
- Organizational Skills
- Active Listening
Timeline
E&E Maximus
Spherion Staffing
04.2023 - 07.2024
CALL CENTER REPRESENTATIVE
MCI Mass
06.2020 - 01.2022
CALL CENTER AGENT
Adecco
10.2019 - 11.2020
BAKER CLERK
BJ'S WHOLESALE
01.2019 - 09.2020
SECOND ASSISTANT
CATO FASHIONS
08.2017 - 04.2019
HIGH SCHOOL DIPLOMA -
HERITAGE HIGH SCHOOL
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