MARIA LEBRON SUAREZ
Eastern Monroe County
Summary
Dependable professional with robust customer service skills. Adept at problem-solving and effective communication, providing exceptional support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Maximus
Customer Service Rep
Rochester, NY
01.2023 - 05.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Helping customers answering questions.
- Learning about the transition to rx pharmacy benefits.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
Adam Home Care
Home Health Aid
York Pa
06.2015 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Light housekeeping and ADL daily.
- Provide assistant with transfers
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Security Assistant
Securitas Security Services USA
Rochester, NY
08.2013 - 05.2015
- Monitored security systems and conducted regular inspections to ensure safety compliance.
- Responded promptly to emergency situations, coordinating with local law enforcement as needed.
- Assisted in developing security protocols and procedures to enhance overall operational efficiency.
- Trained new staff on security policies, procedures, and effective incident response strategies.
Education
GED -
Greece Community Adult Education Center
Rochester, NY02-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Active listening
- Organizational skills
- Decision-making
Languages
English
Full Professional
Timeline
Maximus
Customer Service Rep
01.2023 - 05.2023
Adam Home Care
Home Health Aid
06.2015 - 12.2021
Security Assistant
Securitas Security Services USA
08.2013 - 05.2015
GED -
Greece Community Adult Education Center