Yahaira Contreras
EDINBURG
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Maximus
Maximus Call Center
EDINBURG
02.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed complex problems to identify effective solutions for diverse client needs.
Customer Service Representative
Teleperformanc
EDINBURG
10.2019 - 06.2022
- Assisted customers with inquiries through multiple communication channels.
- Resolved customer complaints using company policies and procedures.
- Provided product information to enhance customer satisfaction and engagement.
- Documented customer interactions in the customer relationship management system.
- Educated customers on troubleshooting and resolving common issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Edinburg North High School
EDINBURG, TXSkills
- Customer relationship management
- Conflict resolution
- Problem solving
- Process optimization
- Effective communication
- Performance improvement
- Stress management
- Customer service
- Good Telephone Etiquette
- Flexible and adaptable
- Friendly, positive attitude
- Problem-solving
- Remote office availability
- Team building
- Dependable and responsible
- Task prioritization
- Software utilization
- Customer engagement
- Data analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Maximus
Maximus Call Center
02.2024 - Current
Customer Service Representative
Teleperformanc
10.2019 - 06.2022
Edinburg North High School