HAYLEE MELENDEZ
Canyon ,Texas
Summary
Psychology graduate with hands-on experience in customer service, behavioral-health-related environments, childcare, and community service. Strong background in communication, problem-solving, documentation, teamwork, and working with people from diverse backgrounds. Experienced in handling difficult situations, providing compassionate support, maintaining confidentiality, and adapting to fast-paced environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Service / Service Desk Associate
Walmart
Amarillo, TX
09.2025 - Current
- Provide customer service and support at the service desk in a fast-paced retail environment.
- Process returns, exchanges, money transfers, bill payments, and online orders.
- Resolve customer complaints and complex service issues while maintaining professionalism.
- Assist customers with Walmart+ and online-order concerns.
- Handle phone calls and communicate effectively with customers and associates.
- Work with difficult or upset customers and de-escalate situations when necessary.
- Assist with opening and closing procedures and handle/reconcile cash.
- Train and assist other associates and provide additional support to management when needed.
- Cross-trained in multiple areas, including Online Pickup & Delivery (OPD), fuel station, sales floor, picking, and other departments.
- Demonstrate flexibility by assisting wherever needed to keep operations running efficiently.
Childcare Provider
01.2023 - 01.2025
- Provided attentive and responsible childcare and maintained a safe, supportive environment.
- Managed daily routines and activities and communicated effectively with parents.
- Demonstrated patience, responsibility, and sound judgment.
Education
Bachelor of Science - Psychology
West Texas A&M University
Canyon, TX08.2026
Associate of Science - Social Sciences
West Texas A&M University
Canyon, TX05.2025
High School Diploma -
Dimmitt High School
Dimmitt, TX05.2022
Skills
- Customer Service
- Communication
- Conflict Resolution
- De-escalation
- Problem Solving
- Cash Handling
- Training & Coaching
- Teamwork
- Time Management
- Organization
- Childcare
- Behavioral Observation
- Professional Communication
- Adaptability
- Fast-Paced Environments
- Spanish — Conversational Understanding / Basic Communication
Certification
AFIRM — Introduction to Autism Certificate, CPR Certification — 2022
Walmart Training & Certifications
Timeline
Customer Service / Service Desk Associate
Walmart
09.2025 - Current
Childcare Provider
01.2023 - 01.2025
Bachelor of Science - Psychology
West Texas A&M University
Associate of Science - Social Sciences
West Texas A&M University
High School Diploma -
Dimmitt High School