Haylee Scott
Victorville,CA
Summary
Friendly, customer-focused professional with experience in automotive dealership reception an Business Development Center (BDC) operation. Skilled at managing high call volumes, greeting customers with professionalism, scheduling appointments, and providing exceptional customer service. Experienced in coordinating with sales and service departments, handling administrative tasks, and maintaining accurate customer records. Strong communication, multi tasking, and organizational skills with proven ability to create a positive first impression while supporting dealership operations and contributing to customer satisfaction and business growth.
Overview
2
2
years of professional experience
Work History
Receptionist
High Desert Ford
Victorville, CA
06.2024 - 07.2026
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted clients, creating welcoming atmosphere and enhancing customer experience.
- Scheduled service appointments, coordinating with advisors and sales personal to optimize workflow.
- Processed incoming mail and packages, ensuring timely distribution to staff members.
- Maintained organized front desk area, contributing to overall office efficiency and professionalism.
- Collaborated with team members to streamline reception processes, improving response times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated communication between departments, enhancing operational coordination and service delivery.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Mojave River Acadamy
Victorville, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Multi-line telephone operation
- Professional demeanor
- Service-oriented mindset
- Proficient with DealerTrack and Xtime systems
Timeline
Receptionist
High Desert Ford
06.2024 - 07.2026
High School Diploma -
Mojave River Acadamy