Haylee Soto
Clinton,MA
Summary
Pharmacy Technician with proven expertise at Walgreen's Pharmacy in prescription processing and customer service. Adept at maintaining FDA and HIPAA compliance while ensuring accurate medication dispensing. Recognized for exceptional communication skills and conflict resolution, consistently enhancing patient satisfaction and operational efficiency. Committed to excellence in a fast-paced environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Clinton, Massachusetts
01.2025 - Current
- Filled prescriptions accurately following pharmacy protocols.
- Managed inventory by restocking shelves and checking expiration dates.
- Processed insurance claims and verified patient information efficiently.
- Maintained cleanliness and organization of the pharmacy workspace.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Maintained proper storage and security conditions for drugs.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Customer Service Associate
Carters Inc
Hudson, Massachusetts
02.2024 - 08.2024
- Excelled in exceeding daily credit card application goals.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Operated cash registers at point of sale
Customer Service Associate
Michaels Arts and Crafts
Hudson, Massachusetts
09.2022 - 01.2023
- Assisted customers in locating products and provided knowledgeable recommendations.
- Processed customer transactions accurately and efficiently at the point of sale.
- Maintained a clean and organized sales floor, ensuring product displays were appealing.
- Stocked shelves with merchandise, ensuring items were properly labeled and priced.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Handled cash register operations accurately during peak times.
Education
Associate of Science - Healthcare
Quinsigamond Community College
Worcester, MA05-2026
High School Diploma -
Clinton High School
Clinton, MA06-2024
Skills
- Customer service
- Prescription processing
- Team collaboration
- Effective communication
- Labeling accuracy
- FDA and HIPAA compliance
- Medication dispensing
- Drug classification
- Product knowledge
- Conflict resolution
- Pharmacy ethics
Certification
- Pharmacy Technician Trainee License (PTT)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pharmacy Technician
Walgreen's Pharmacy
01.2025 - Current
Customer Service Associate
Carters Inc
02.2024 - 08.2024
Customer Service Associate
Michaels Arts and Crafts
09.2022 - 01.2023
Associate of Science - Healthcare
Quinsigamond Community College
High School Diploma -
Clinton High School