Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haylee Wooden

Morgantown,KY

Summary

Dedicated and results-driven professional with leadership experience as a Shift Lead at McDonald’s and technical expertise as a Pharmacy Technician at Walgreens. Proven ability to manage high-pressure environments with precision, ensuring compliance with safety standards, team coordination, and customer satisfaction. Recognized for strong organizational skills, accurate handling of sensitive materials and finances, and a consistent commitment to excellence in both fast-paced food service and healthcare settings.

Overview

7
7
years of professional experience

Work History

Shift Manager

McDonald’s
11.2018 - 02.2022
  • Created strategic placement schedules for team members based on staffing needs and individual strengths
  • Performed regular equipment checks, including temperature logs for grills, holding cabinets, and coolers
  • Managed cash handling duties, including drawer counts.
  • Provided leadership, training, and support to crew members to promote a productive team environment
  • Assisted in managing daily operations to ensure efficient workflow and productivity.
  • Monitored inventory levels and coordinated restocking efforts to maintain supply efficiency.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Pharmacy Technician

Walgreens
02.2022 - 07.2025
  • Processed and filled prescriptions accurately, ensuring compliance with pharmacy regulations.
  • Assisted in inventory management, maintaining stock levels to support operational efficiency.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with pharmacists to verify prescription details and ensure patient safety.
  • Operated pharmacy software for prescription processing, enhancing workflow efficiency.
  • Educated patients on medication usage and potential side effects, promoting informed health choices.
  • Maintained cleanliness and organization of the pharmacy workspace to uphold safety standards.
  • Trained new team members on pharmacy procedures and best practices, fostering a collaborative environment.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.

Education

GED -

GED Testing Service
Brownsville, KY
07.2023

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Answering customer questions
  • Stocking shelves
  • Order verification
  • New hire onboarding
  • Attendance oversight
  • Data entry
  • Team coordination
  • Creative thinking
  • Inventory management
  • Analytical thinking
  • Relationship building
  • Staff leadership

Timeline

Pharmacy Technician

Walgreens
02.2022 - 07.2025

Shift Manager

McDonald’s
11.2018 - 02.2022

GED -

GED Testing Service

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