Hayleigh LeTourneau
Bridgewater,NH
Summary
Adept in fostering positive customer relationships and data entry. Demonstrated ability to enhance office efficiency and customer satisfaction through attention to detail and a positive attitude. Excelled in multitasking and schedule management, contributing significantly to seamless operations and project success.
Overview
9
9
years of professional experience
Work History
Office Assistant
West Shore Marine
05.2021 - Current
- Reviewed files, records and other documents to obtain information to respond to requests, inquiries, and concerns via phone and email.
- Ensured timely completion of projects by coordinating resources across multiple departments effectively.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Achieved high levels of accuracy in data entry tasks while adhering to deadlines.
- Smooth workflow by efficiently handling multiple tasks simultaneously, prioritizing according to urgency and importance.
Gas Dock Manager
West Shore Marine
05.2018 - Current
- Organized and recorded all rental bookings. providing staff a clear view of boats to send out and to be returned that day
- Coordinated staff schedules/team meetings effectively, ensuring coverage during peak periods without compromising employee satisfaction leading to smoother operations.
- Collaborated with other departments to ensure seamless daily interactions and unforeseen circumstances
- Established key performance metrics to monitor and meet company goals, then conveying constructive feedback to improve skills if needed.
- Developed strong relationships with customers, resolving any issues promptly and professionally.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Gas Dock Attendant
West Shore Marine
06.2016 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to team goals by collaborating with coworkers in daily tasks and special projects as needed.
- Ensured accurate record-keeping by logging all fuel sales transactions daily.
- Adapted quickly to changing weather conditions or unforeseen challenges during daily operations
- Addressed customer inquiries promptly and professionally, fostering positive relationships with customer and other employee's.
- Facilitated communications between boat owners, other staff members, and management during daily operations.
- Trained and mentored new employees on company procedures and safety protocols.
- Handled cash transactions accurately, maintaining accountability for all financial activities at the gas dock.
Education
Bachelor of Arts - Psychology
Keene State College
Keene, NHHigh School Diploma -
Newfound Regional High School
Bristol NH06-2018
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Schedule management
- Multitasking
- Attention to detail
Timeline
Office Assistant
West Shore Marine
05.2021 - Current
Gas Dock Manager
West Shore Marine
05.2018 - Current
Gas Dock Attendant
West Shore Marine
06.2016 - Current
Bachelor of Arts - Psychology
Keene State College
High School Diploma -
Newfound Regional High School
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