Hayleigh Linville
Fayetteville,NC
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Patient Access Representative
Virginia Mason Franciscan Health
Tacoma, Washington
11.2022 - 07.2025
- Greeted patients and verified identification for registration processes.
- Collected and entered patient information into electronic health record systems.
- Provided information on facility services and procedures to patient.
- Answered phone calls promptly, addressing inquiries with professionalism.
- Maintained confidentiality of patient records in compliance with regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Paraprofessional
Bethel School District
Spanaway, Washington
01.2018 - 10.2022
- Assisted teachers in classroom management and student engagement.
- Supported students with special needs in daily activities and learning tasks.
- Implemented educational strategies to enhance student learning and participation.
- Collaborated with staff to develop individualized education plans for students.
- Monitored student progress and provided feedback to educators regularly.
- Organized classroom materials and resources for effective learning environments.
- Participated in training sessions to improve instructional techniques and support services.
- Applied positive reinforcement to redirect negative behaviors.
- Assisted teachers with planning and preparing lessons for students.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
Leasing Consultant
CTL Management
Kent, Washington
09.2012 - 01.2014
- Conducted property tours for potential tenants, highlighting key features and amenities.
- Assisted in lease preparation, ensuring compliance with company policies and regulations.
- Managed tenant inquiries, providing timely responses to enhance customer satisfaction.
- Coordinated maintenance requests, collaborating with service teams for prompt resolution.
- Facilitated move-in processes, guiding tenants through documentation and orientation procedures.
- Organized community events to foster resident engagement and strengthen neighborhood relationships.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Conducted background checks on applicants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Maintained accurate records of prospective renters, applications and leases.
- Used conflict resolution skills to quickly resolve issues among residents.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Assistant Store Manager
Sally Beauty Supply
Bellevue, Washington
07.2009 - 10.2011
- Assisted in managing daily store operations and ensuring smooth workflow.
- Trained staff on customer service techniques and product knowledge.
- Maintained inventory levels by conducting regular stock checks and ordering supplies.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Monitored store cleanliness and organization to create a welcoming environment.
- Supported management in scheduling staff shifts and coordinating coverage needs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education
Highline High School
Burien, WASkills
- Customer service
- Friendly and outgoing
- Problem-solving
- Electronic health records
- Insurance verification
- HIPAA compliance
- Patient registration
- Referral coordination
Affiliations
- Gardening
- Kayaking
- Volleyball
References
References available upon request.
Timeline
Patient Access Representative
Virginia Mason Franciscan Health
11.2022 - 07.2025
Paraprofessional
Bethel School District
01.2018 - 10.2022
Leasing Consultant
CTL Management
09.2012 - 01.2014
Assistant Store Manager
Sally Beauty Supply
07.2009 - 10.2011
Highline High School